Tesco Mobile

T.F.S.B.I.G.W.S.

I have a query with Tesco re my favourites (5 favourite numers are supposed to be charged at 1/2 price). Tesco email me as follows:

Thank you for e-mailing [URL="mhtml:{6A54D8CA-3E94-4020-929A-C5240E507A9C}mid://00000008/!x-usc:mailto:support@tescomobile.com"]support@tescomobile.com[/URL]

I am very sorry to hear of the issue that you are experiencing with regard to your Favourite numbers.

I will be more than happy to look into this for you and arrange any refund due to you for your Favourite numbers and your calls into Customer Care.

To enable me to resolve this matter for you, please provide me with answers to a few security questions below. This is to comply with the Data Protection Act.
Your Tesco Mobile telephone number - 07*******. 2 numbers that you have called or sent text messages to recently. The numbers that you wish to register as your favourite numbers

Upon replying with this information please also provide me with a password which will be registered to your account as an extra security measure. Please choose one of the following password prompts. What is the name of the first school you attended? What is your father’s first name? What is your favourite colour? What is your mother’s maiden name? What is your town/city of birth?
Once we have set a password up on your account for you, if you need to e-mail us again, all you need to give us is your password and the balance on your mobile phone at the time of writing your e-mail to us and we will be able to provide you with your requested information straight away.

I am sorry for any inconvenience this may have caused you and I look forward to assisting you with your reply.

Alternatively you can call our dedicated customer service line on 0845 301 4455.
For the latest information on all of our products, services and promotions, please visit Tesco.com

Does anyone think it's OK to respond to these questions by email?