How long did your delivery from zooplus take?

peachespeaches

Just ordered some food from here as it was the cheapest I could find for this particular food (orijen puppy 2.5kg) when you take into consideration delivery costs etc. However I have just found out they ship from Germany and I presume this will cause a delay, which might be problematic as I dont have that much in. If you have ordered petfood from zooplus how long did it take to come?

I got my first pack from Bern foods but the size I want is out of stock.

ali-t

I have never found a delay with zooplus but for cheap orijen food I use berriewoods who do next day delivery.

Moneybubbles

Last time I ordered from Zooplus I put the order in on the Weds and it arrived on the Sat:T Most people I know who order from there get it quick, they also send you emails updating you

trudij

I ordered from them ages ago now, and it was very quick to arrive

hethmar

I get orijen from them - quite quick delivery. Dont forget quidco for cash back on them.

elsien

I used them a couple of months ago and was pleased with the service and delivery. My only quibble was because I was paying with the ipoints vouchers they wouldn't let me have the new customer discount, but delivery wise, no problems.

peachespeaches

Thank you everyone. I have bookmarked berriwoods for next time in case zooplus takes too long. I have also ordered another trial pack from Bern pet foods as last time they delivered next day. Whilst this isnt the most economic way to buy, I dont want to be stuck with another huge bag of food thats no good. I have 4 bagfulls of other foods that didnt suit our dog, but Im going to donate these to a rescue!

Im pleased to say after a very slow introduction that ORIJEN puppy actually suits him. He has had a lot of problems with other dry foods including Burns, Arden Grange, JWB and Pero. I have concluded that grain makes his bowels loose. He used to have about 7 or 8 bowel movements a day but he is down to 3 on orijen which corresponds to the 3 meals he has. His motions have firmed up nicely.

cyberbob

Normally it seems to take over a week. I stopped using them because because of the poor packaging. I was spending £100 plus most months and the stuff used to arrive falling out of the boxes. I kept complaining but it never got better so took my business elsewhere

golden_eagle

I have used them in the past but there was a problem with one of the items I ordered. I called the customer services number a number of times during the day (during the hours their website says somebody is there) and no answer ever! The only way to get through to anybody was via emails! I wrote to them that I had a problem with the item and they just send me a new one even though I didn't want it anymore and then that product broke also and they didn't want to return my money until I explained to them that I was entitled to a refund. It took 3 or 4 months to sort out. Would probably be much faster if somebody was there on the other end of the line rather than emailing somebody?

Cuteybabe8

I've not ordered from them for a while, but it use to take about 5-7days. They do have a large range which I am impressed with but their service is not too good.

lostinrates

Last order four days. Pretty quick. Order before the same. Packaging IS dreadful though. Hadn't used them for a couple of years and remember that packaging was a big part of why!