Advice on rejecting a car?

claire0710

Wig wrote: »

On the other thread I wrote:
make/model/age/mileage/price paid for the vehicle and crucially whether it came with any guarantee/warranty
as information required. In addition to that it would be useful to have
purchase date
purchase method e.g whether it was on HirePurchase
date fault(s) materialised
nature of faults
dates repair work done
whether car was test driven before purchase for how long and if there were signs of fault then.
What has been said so far by both parties.


In all cases of secondhand cars developing faults soon after purchase these details are going to make all the difference as to what advice is given and whether that advice is good advice.

2001 Honda CRV LS,2.0lt auto petrol
96k miles, £2300 paid by credit card.
3 mth warranty provided.
Purchased 3 weeks ago,faults not present on test drive (10mins tested).
Vibration through steering wheel and grinding from front wheels when not quite on full lock. Strong burning smell from rear (not brake discs sticking) and excessive fuel consumption - 10mpg when should be approx 29mpg.
Car was returned to dealer within 1 week, he took it to his garage to have filters replaced and air block removed, rear diff oil replaced - problem not solved. Garage diagnosed new rear diff required. Car was returned to me whilst dealer sourced a new diff. In the meantime we fitted new tyres as although it passed MOT they were very borderline and unsafe, OH is a police officer and he would have ticketed for them.
Car was returned to dealer,diff fitted - problem not solved due to faulty recon diff. Car returned to me whilst dealer went on holiday. When he returned to rang to tell me he was refunding the £2300 upon receipt of the car because it was not economically viable to continue with repairs.
My issue is that we were led to believe the car would be repaired, we didn't reject the car, so we put the tyres on in good faith as it was a safety issue.
However, I understand the dealer is only obliged to refund the car he sold and not the one we returned so there is nothing we can do.
He argues that £200 was knocked off the price to compensate for the tyres.

Anihilator

claire0710 wrote: »

2001 Honda CRV LS,2.0lt auto petrol
96k miles, £2300 paid by credit card.
3 mth warranty provided.
Purchased 3 weeks ago,faults not present on test drive (10mins tested).
Vibration through steering wheel and grinding from front wheels when not quite on full lock. Strong burning smell from rear (not brake discs sticking) and excessive fuel consumption - 10mpg when should be approx 29mpg.
Car was returned to dealer within 1 week, he took it to his garage to have filters replaced and air block removed, rear diff oil replaced - problem not solved. Garage diagnosed new rear diff required. Car was returned to me whilst dealer sourced a new diff. In the meantime we fitted new tyres as although it passed MOT they were very borderline and unsafe, OH is a police officer and he would have ticketed for them.
Car was returned to dealer,diff fitted - problem not solved due to faulty recon diff. Car returned to me whilst dealer went on holiday. When he returned to rang to tell me he was refunding the £2300 upon receipt of the car because it was not economically viable to continue with repairs.
My issue is that we were led to believe the car would be repaired, we didn't reject the car, so we put the tyres on in good faith as it was a safety issue.
However, I understand the dealer is only obliged to refund the car he sold and not the one we returned so there is nothing we can do.
He argues that £200 was knocked off the price to compensate for the tyres.

The SOGA is for a refund/repair or replacement. Your getting that.

Also your OH must be a !!!! copper if he would ticket for them when you say they are still borderline legal:rolleyes:

vaio

I think the tyres are consequential losses and the cost can be recovered from the dealer

Give him a choice, either he repairs it or refunds car & tyres

claire0710

Anihilator wrote: »

The SOGA is for a refund/repair or replacement. Your getting that.

Also your OH must be a !!!! copper if he would ticket for them when you say they are still borderline legal:rolleyes:

You are out of order saying that. It passed an MOT but shouldnt have as the overall tread was not min requirement. The garage said they were borderline but they were not. Maybe we should report garage for dodgy MOT.

vaio

Unless you have the old tyres or other evidence I wouldn’t waste your time.

Concentrate on getting your money back for the car & tyres

harveybobbles

CRV's need the diff oil changing frequently, this is what the grinding noise will have been. Yes they sauced a naff diff. Which does happen.

As Honda's are reliable, there wont be many broken ones out there that are being broken for spares. This is why the dealer is now saying its beond economical repair as he will be faced with buying a brand new diff, costing £0000's...!

It passed its MOt, but had an advice note issued. This doesnt mean they were illegal.

As for not getting close to 29mpg from it - well you wont. Mid 20's at best. Close to 30 on a run.

How have you worked out that you're getting 10mpg in the 3 weeks you've owned the car - half of which it has been at the garage?
You need to brim the tank, note the mileage, drive to empty, fill up, note mileage. Do this several times and you will get a very good mpg figure...

claire0710

harveybobbles wrote: »

CRV's need the diff oil changing frequently, this is what the grinding noise will have been. Yes they sauced a naff diff. Which does happen.

As Honda's are reliable, there wont be many broken ones out there that are being broken for spares. This is why the dealer is now saying its beond economical repair as he will be faced with buying a brand new diff, costing £0000's...!

It passed its MOt, but had an advice note issued. This doesnt mean they were illegal.

As for not getting close to 29mpg from it - well you wont. Mid 20's at best. Close to 30 on a run.

How have you worked out that you're getting 10mpg in the 3 weeks you've owned the car - half of which it has been at the garage?
You need to brim the tank, note the mileage, drive to empty, fill up, note mileage. Do this several times and you will get a very good mpg figure...

The diff oil was changed the first it went back to the garage and subsequently again when the diff was replaced, problem still occurs.
The MOT advisory stated the tyres were worn close to the legal limit. This places the liability on the owner to obtain expert advice on the defects as even though a test cert is issued it doesn't prevent the possibility of prosecution. The opinion of my OH is that they were at the legal limit already and not close.
The car was on empty when I collected it so I filled it up with 55 litres and it did around 165 miles. Its a 40 mile round trip to the dealers and I was using it in the meantime. The dealer has been away for a week and I refilled the car with 50 litres and it is now on empty after 149 miles. This is averaging at 13-14mpg, not the 10 as I thought but still poor I think. Especially as I am aware automatics are not great on fuel so I have not been heavy footed.

vaio

As you paid by credit card I might be tempted to give them a ring, explain the situation and that you want the tyres refunded as a consequential loss and get them to apply some pressure to the dealer

atrixblue.-MFR-.

Anihilator wrote: »

The SOGA is for a refund/repair or replacement. Your getting that.

Also your OH must be a !!!! copper if he would ticket for them when you say they are still borderline legal:rolleyes:

if you can say that about OP's other half what does that say about you for posting this useless comment and above all to a LADY too shame on you anihilator.

harveybobbles

I'd just wait for them to source another diff. They have been wquite good in finding the fault. Lots of dealers would have just fobbed you off.

As for the tyres, one person is saying they were ok and one person is saying they wern't. MOT's are all down to personal opinion at the end of the day.