Advice on rejecting a car?

claire0710

Can anyone help me out here please? I bought a car from a dealer and within a couple of days it was clear there was some faults. There was a grinding noise and vibration through the steering wheel when manoevering at low speeds, a strong burning smell from the rear wheels and excessive fuel consumption. The dealer had the car back to the garage twice and replaced the diff oil and then subsequently the diff.
This hasn't solved the problem and the dealer is several hundreds of pounds out of pocket. He has now offered a full refund as he doesn't want to spend anymore fixing the problem. However, here is the problem I have, I fully anticipated keeping the car and the problem being fixed so I had all the tyres replaced when I bought it. Although it passed an MOT they were all borderline illegal so advisory was issued. As it's a 4x4 and I have young children it was not safe to drive with nearly bald tyres, especially in winter.
So when the dealer has offered me the refund I have explained the tyres issue and said I would meet him halfway with the cost. He has flatly refused and I'm not sure where I stand legally. Does anyone know?
Unfortunately trading standards close their helpline at 1pm saturdays.
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hartcjhart

how long ago did you have the tyres changed? would it be possible to go back to the tyre depot and ask them to put the old tyres back on or if they have any just legal ones and then sell the new ones privately

waynedance

except the refund then leave the car on the forecourt minus tyres on bricks!!!!
Sorry not helpful.

Anihilator

waynedance wrote: »

except the refund then leave the car on the forecourt minus tyres on bricks!!!!
Sorry not helpful.

Not the dealers problem.

The car passed an MOT and the tyres were legal so you cant expect any sort of contribution. Maybe ensure your new car has good tyres first.

A full refund is well within the SOGA and tbh you should be glad you have got a dealer who tried to sort it then refunded it hassle free. Very rare.

wuckfit

it all depends on whther you're going to buy another car that uses the particular size of tyre.
if so, then see if you can buy a set of part-worn tyres, get them swapped and keep your exisiting tyres for when you need them.

That the dealer is offering you a full refund in this case is a very good thing. normally it's a fight. be glad you're getting rid of a lemon.

flyingscotno1

I'd take the full refund now! Some dealers adjust refund for mileage.

You've obviously got a good dealer, who at least is trying. Never mind the tyre cost although 4x4 tyres can be eyewateringly expensive- I once got a set of 4 Good Years fitted for less than the cost of a tyre going on a BMW 4x4 at the same time!

vaio

I’d have said that the tyres come under consequential losses and so should be paid for by the dealer

http://www.berr.gov.uk/files/file25486.pdf

is a guide for traders but covers everything you need to know
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Wig

http://forums.moneysavingexpert.com/showthread.html?t=2141707

http://forums.moneysavingexpert.com/showthread.html?t=2144493

If you have already read other similar threads on the board before posting, which I'm sure you would have done because this is a potential costly issue for you and you would want to help yourself as much as you can before posting, so that when you did finally post you would post up all the relevant information that was needed, then why did you not put up all the relevant info?

See this thread for someone who knows how to put up all the relevant info, well nearly all of it, no one is perfect....
http://forums.moneysavingexpert.com/showthread.html?t=2144723
The shame of it is, she hasn't had a reply yet, which I will try to give to her now. Whereas you have had 6 replies, none of which are of much use because you have not put up all the information, to get the best advice.

Wig

Based on the partial information recieved so far.... replypost #2 is your best bet, grab the refund with both hands and say thankyou very much, and buy another car from the same dealer.

If the tyre place does not have your old tyres, look into the suggestion by #5 but I suspect the profit margin is going to mean it is not worth it, and just let the seller have the car with the 4 new tyres.

claire0710

Wig wrote: »

If you have already read other similar threads on the board before posting, which I'm sure you would have done because this is a potential costly issue for you and you would want to help yourself as much as you can before posting, so that when you did finally post you would post up all the relevant information that was needed, then why did you not put up all the relevant info?

See this thread for someone who knows how to put up all the relevant info, well nearly all of it, no one is perfect....

The shame of it is, she hasn't had a reply yet, which I will try to give to her now. Whereas you have had 6 replies, none of which are of much use because you have not put up all the information, to get the best advice.

Well thanks, is it really my fault that my thread got more replies than others? I did indeed read the other threads but they didn't really have the same issues I had. I believe I posted enough relevant info, what else do you need to know?
Never mind, wouldn't want to waste your time on my unworthy post when you probably prefer to reply to others who have made more effort.
Thanks for all the replies, I believe I have my answer.

Wig

On the other thread I wrote:
make/model/age/mileage/price paid for the vehicle and crucially whether it came with any guarantee/warranty
as information required. In addition to that it would be useful to have
purchase date
purchase method e.g whether it was on HirePurchase
date fault(s) materialised
nature of faults
dates repair work done
whether car was test driven before purchase for how long and if there were signs of fault then.
What has been said so far by both parties.


In all cases of secondhand cars developing faults soon after purchase these details are going to make all the difference as to what advice is given and whether that advice is good advice.