o2 broadband customer services - worst ever

BettiePage

We had to ring them this evening. They answered straight away, although they sounded slightly surprised, and helped us sort our problem out. All on Xmas day too!

RJharrow

my bb contract expires on the 27th of January, hmmm.....time to search better options, if there are any. . . but I hope they can offer me something during renewal time...

ste_coxy

have u not followed the advice of one of the posters who said to ask to speak to their 2nd line support team? they are more technically trained and can do things the advisors on the 0800 can't.

brookerbabyisababy

they were good at the beginning but they have just got worse and worse. the connection keeps disconnecting because of the amount of people on it and there customer service is non-existant all they do is read out what is on their computer screen (also available on the website). I had a slight issue with a billing error today and the advisor spotted it was their error but refused to do anything because he did not have the power to do so. but he did say my contract has expired so will investigate other options on the broadband front now.

del1001

brookerbabyisababy wrote: »

they were good at the beginning but they have just got worse and worse. the connection keeps disconnecting because of the amount of people on it and there customer service is non-existant all they do is read out what is on their computer screen (also available on the website). I had a slight issue with a billing error today and the advisor spotted it was their error but refused to do anything because he did not have the power to do so.

well, it must depend on who you get to speak to, there will always be people who know more than others, in all walks of life.

I phoned O2 with a billing inquiry the other day & they corrected the error immediately, and they answered the phone within 30 seconds, I think their level of service is excellent

P__G

They are an absolute nightmare in my humble opinion.