BT bb, new hub needed

charlysez

woke this morning to find bb not working, rang bt, ever helpful as always, they said i need i new hub and as mine is now over 12mths old i have to pay for a replacement!!! WHAT, this is a con, i cant get out of my contract for another 3mths, now they want me to buy more equipment?

anyone had anything similar? how can i avoid paying again?

nickj_2

i just got one off ebay foe less than a fiver

macman

You don't need a Home Hub, any standard ADSL modem/router will do the job (usually better than the HH).
Did you mention to BT that you might be taking your business elsewhere if they couldn't supply one FOC?

BT_company_representative

Hi charlysez,
Did you manage to get something sorted with regards to a router? If not I am sure I can help with this. Let me know.

Many Thanks
Donna
BT Support

charlysez

thanks for the replies, bt finally agreed to send a new hub, but its obviously stuck in the xmas rush as not arrived yet. i will be cancelling my account in january when the disconnection fee drops a bit more.

1984ReturnsForReal_2

BT_company_representative wrote: »

Hi charlysez,
Did you manage to get something sorted with regards to a router? If not I am sure I can help with this. Let me know.

Many Thanks
Donna
BT Support

BT could help them out by supplying free replacements for faulty electrical goods supplied & paid for that are meant to last & it is reasonable to assume they should last more than an year!