Talktalk - suggestions for another ISP

dlyn

Can anyone suggest any decent alternatives to TT?
I've been with TT for some years for phone and now for bband but I am disgusted with their treatment this week.
On Tuesday I spoke with their people who deal with retentions and was missold Talktalk pro on the basis that I could achieve speeds of 12-13 meg and would retain my existing free international calls. I now find from their own website that both are untrue- as the best speed I get now is about 3.5 meg and international calls cost an additional fee. I've now tried to cancel and complain but it seems I can't have confirmation by email for some reason or other- so who knows?
Why is their customer support so bad?
Anyway I'm now thinking about a return to BT but am wondering if anyone can recommend any other phone/bband provider who do not operate like this.

alared

I`m with TT and have been for the last 20 months paying £17-74 for my Essentials package, BB and phone.
I have been very happy with their service and wouldn`t change to anyone else.

Recently I had a letter from BT(I get one a month), my previous phone provider,asking me to return because they miss me.
The upshot was BB at £15 a month and line rental of £11-50.

Now why should I change back to them and pay £26-50 a month for a worse service and not as many benefits.

Stay where you are or regret it.
If you join the TT forums I`m sure your little problem could be sorted out.

http://www.talktalkmembers.com/forums/

dlyn

Thanks Alared- I will take note of your comments and I have used the TT forum before, which I found very useful.
However, my problem is the lies they used to get me to agree to a new contract, something which I find very offensive- I think they think I'm stupid!

alared

dlyn wrote: »

Thanks Alared- I will take note of your comments and I have used the TT forum before, which I found very useful.
However, my problem is the lies they used to get me to agree to a new contract, something which I find very offensive- I think they think I'm stupid!

dlyn
Well I have to agree with you on that but remember,don`t cut your nose off to spite your face.

It does seem to me that you achieve better service through their forum than their own contact centres, which is very odd.

princess275

i have just posted elsewhere to recommend virgin OR orange. both good service. i have not tried bt ot tt because i have heard horror stories for both providers that put me right off.