Virgin Media blocking calls to mobiles

ceridwen

macman wrote: »

Your comparion are not valid. With Sainsbury's or the petrol station you are paying in full at the time of purchase. With VM you are being given a month's open credit. Do you really expect them to set no limit on that credit whatsoever?

- but then whats to stop Virgin getting in touch with people personally if their system tells them there is a problem of some description and trying to sort things out on the phone - rather than just sticking some arbitrary "cap" in just because the System says so.

I certainly wondered myself why they hadnt just rung me to enquire what was what - or sent me a personal email - rather than just playing "silly b*****s" with my service - when I myself had done nothing wrong. So - I'm sure its the same for OP.

macman

ceridwen wrote: »

- but then whats to stop Virgin getting in touch with people personally if their system tells them there is a problem of some description and trying to sort things out on the phone - rather than just sticking some arbitrary "cap" in just because the System says so.

I certainly wondered myself why they hadnt just rung me to enquire what was what - or sent me a personal email - rather than just playing "silly b*****s" with my service - when I myself had done nothing wrong. So - I'm sure its the same for OP.

That's exactly what I said in my earlier post. It's not their policy that's wrong, it's their implementation-but what else would you expect from VM?
The OP has taken out a residential service but is using it for business purposes, so it's hardly surprising if VM think the international usage is too high and cap accordingly. How many residential users clock up £100+ pm in international calls?

brightonman123

virgin should stick to airlines. you dont see BT doing flights, do ya?

spike7451

ceridwen wrote: »

- but then whats to stop Virgin getting in touch with people personally if their system tells them there is a problem of some description and trying to sort things out on the phone - rather than just sticking some arbitrary "cap" in just because the System says so.

I certainly wondered myself why they hadnt just rung me to enquire what was what - or sent me a personal email - rather than just playing "silly b*****s" with my service - when I myself had done nothing wrong. So - I'm sure its the same for OP.

In a nutshell,they dont have the manpower.When it was NTL,they had the manpower in droves,in the run up to take-over by VM,they got rid of 90% of the workforce,same with Telewest.
When I started with CableTel/NTL in 88,they had around 400 staff in Belfast,where I worked.Now the are less than 20. (not counting Contractors)

Nooj

spike7451 wrote: »

Did you inform VM that this was the case when taking the service?

Ah, the small print! This wasn't the case when we took out the service. The Missus just had a brief spate of conference calls to take part in spead over a couple of months which are now over. I explained this to them, but no deal, the block stays.

Credit conditions? As far as I know my credit rating is perfect. As for the Missus, no idea, perhaps I should find out. Saying that, her credit card limits are regulalry raised without asking even though she's stopped using them and she still gets offers to take on new cards.

With VM you are being given a month's open credit. Do you really expect them to set no limit on that credit whatsoever?

No. However, we could afford the bills we ran up and always paid the full amount on time. If their initial credit checks were any good, they'll know we're quite capable of paying the £60 or so that their making such a big deal about.

spike7451

Credit conditions? As far as I know my credit rating is perfect. As for the Missus, no idea, perhaps I should find out. Saying that, her credit card limits are regulalry raised without asking even though she's stopped using them and she still gets offers to take on new cards.

It's not your credit rating per say but the sudden increase in call volume/overseas calls that's probably done it.
Once,a long time ago when NTL first released broadband,we were installing the service in a residential home when we got a call to stop work,NTL had discovered the customer was going to use it for business.
If your usage has suddenly shot up without explanation then that flags up to credit management.

macman

So how much are these bills? Your first post says £100's+, your last says £60?
I think that if you want you int'l call facility back on, you're going to have to put down £100 deposit for a month.

Nooj

OK, should have made that a bit clearer, the complete bills were about £120 each, but that included the line rental, broadband, tv AND phone calls, so the calls themselves were roughly £60 a month for two months.

We don't need the int. calls facillity back on as the Mssus had since changed jobs, I told them that as well, but I do want to be able to ring my Missus' mobile occasionally (if only to find out where she's left it) or catch up with a couple of friends who only have mobiles.

macman

Slight off topic, but wouldn't it be cheaper to use your existing cross-network minutes for mobile calls?

Nooj

I'm on pay-as-you-go on my mobile as I rarely use it. It's mostly with me in case of emergencies, with a bit of texting occasionally, so normally I can make a £10 top up last three or four months. I called one of my friends on it a couple of weeks ago and it cost me £8! I don't really want to faff around hunting down mobile packages, I'm not one of these people that's permenantly got a phone stuck to the side of my head, so I wouldn't get through an allocated lump of calltime and texts even on the smallest deal.