Ebay Used item is Dirty

MsCrow

The dress requires drycleaning so i'm thinking a small refund to accomodate this should be ok?

Yes! I would be emailing for the cost of dry cleaning. Sometimes though, even that won't help. I bought a silk skirt which was marked down the back (sold as new with tags though they were dress agency tags). I was so cross and got £5 out of the seller for cleaning - they bargained about the cost! I recently took it in to discover one mark they couldn't get out was blood. Euch. That was after two dry clean cycles.

cyberbob

Nixxx wrote: »

T

The dress requires drycleaning so i'm thinking a small refund to accomodate this should be ok?

A lot of sellers will not give partial refunds and are wary of those that ask for them. If a problem i would never directly ask for one I would state to the seller the problems and then see what they come back with

flippin36

I have refunded the cost of dry cleaning in the past when buyer found a mark on a coat that I had missed, and was happy to do so. If you are unhappy I urge you to communicate with your seller before you consider feedback. HTH

Nixxx

Hi

Thank you all for your responses.

I emailed the seller stating the issue and asked them to advise. I didn't state that I wanted a refund to the dry cleaning cost as I wanted them to offer me solutions.

The seller was really polite and immediately offered either a refund of drycleaning or full refund of the item. I really really want the dress so i've opted for dry cleaning.

Thank you all sooo much.:T

Nixxx

flippin36

There you go Nixxx, there are some reasonable ebay sellers out there. Glad you got what you wanted. Well done. :beer:

cyberbob

Good news. Glad its all sorted

MsCrow

Nixxx wrote: »

Hi

The seller was really polite and immediately offered either a refund of drycleaning or full refund of the item. I really really want the dress so i've opted for dry cleaning.

Thank you all sooo much.:T

Nixxx

That's great. Just to make sure your seller is totally happy that you're not trying it on (just in case there's a niggle) you should ring your local dry cleaner, ask for a quote and then email the seller to say 'I've spoken to xxxx where I live and they will clean the dress for £xxx'.