They have increased the price of an item

firbyfred

I bought an item last night online and paid through google checkout (£168.02) I now have been informed that it was a special offer price and the web page had not been updated, it is now £11 more if I want it or not.
I presume they are allowed to do this?:mad:

Fonz_2

Yes, they are.

4743hudsonj

Yes this is allowed by the distance selling regulations 2000

edgex

4743hudsonj wrote: »

Yes this is allowed by the distance selling regulations 2000

really?
even though they had taken the payment, & therefore formed the contract?

pendulum

I don't see what this has to do with the Distance Selling Regulations...

gordikin

edgex wrote: »

really?
even though they had taken the payment, & therefore formed the contract?

Here we go again!

Pete*G_4

they are allowed to do it, end of.

why post asking a question, if you are going to query the answer you are given just because it isn't the one you want?

edgex

Pete*G wrote: »

they are allowed to do it, end of.

why post asking a question, if you are going to query the answer you are given just because it isn't the one you want?

er, whos that at?
the op dosnt appear to have asked this before

Pete*G_4

it was actually aimed at you, not the OP, my mistake. The way I read it, you were questioning the answer given because it wasn't the answer you wanted.

I don't look at the names of the posters as a rule, so I just assumed you were the OP and were questioning the advice because you didn't like it!!

OlliesDad

pendulum wrote: »

I don't see what this has to do with the Distance Selling Regulations...

DSR states:

"A contract is concluded when the consumer becomes bound to buy
something and the business becomes bound to supply it. The
conclusion of a contract is determined by the facts in each case.
It is in your interest to make clear to your consumers exactly when a
binding agreement will be reached. For example, you need to explain
if the contract becomes binding when the customer places the order
or only when you confirm that you have accepted their offer to buy."

edgex

OlliesDad wrote: »

DSR states:

"A contract is concluded when the consumer becomes bound to buy
something and the business becomes bound to supply it. The
conclusion of a contract is determined by the facts in each case.
It is in your interest to make clear to your consumers exactly when a
binding agreement will be reached. For example, you need to explain
if the contract becomes binding when the customer places the order
or only when you confirm that you have accepted their offer to buy."

which is when?

in the OP's case, the supplier had taken payment, so i would assume that they have therefore 'accepted their offer to buy'


& this isnt a case of an 'obvious' error, as the difference is only £11, & the price the OP paid was a special offer price.