Sale of Goods - TV broken after 14 months?

woody01

And I also dont think its fair that assuming it is an inherent manufacturing fault (which I can tell you unofficially that it is, because it cant be anything else)

How can you tell that then?
There is NO WAY to prove this fault is inherent and everything you are saying is YOUR OPINION and nothing more.

I would contact the manufacturer directly.

(reading your posts and imagining the hissy fits you are having have amused me though)

roddydogs

Explain how ANY fault (other than a deliberatly induced one) is not an Inherent Fault?

pendulum

Television has been subject to a power surge.
Insects could have been allowed to crawl in to the TV and nest.
Stored in extremes of temperature (too hot, too cold).
Accidental water damage or excess moisture in the environment.
Build up of dust e.g. been used in a dusty environment.
Unit has been shocked (e.g. by being dropped).

Honestly I could go on all day actually. I think I could come up with 100 examples given enough time.

You may feel like none of the above happened but for a lot of it, you cannot know for sure, and neither does the retailer, that is why you need an engineers report.

Esqui

To answer your question, if the engineer confirms an inherent fault, your dad WILL be refunded the cost of the report by the retailer.

If it due to something else, you won't get any refund on the report.

ses6jwg

It sounds like a software fault... is it an LCD tv?

a lot of them have usb slots on the side via which you can update the tv software

bitemebankers

I'd definitely give the manufacturer a call. Whilst they're not under any legal obligation to fix your set, you might be surprised at their response. On another similar thread, Panasonic agreed to cover the cost of parts for an out of warranty repair.

You could try doing battle with Comet, but be aware that as they sell millions of TVs - some of which inevitably fail just outside the warranty - they're well used to dealing with this sort of thing.

roddydogs

pendulum wrote: »

Television has been subject to a power surge.
Insects could have been allowed to crawl in to the TV and nest.
Stored in extremes of temperature (too hot, too cold).
Accidental water damage or excess moisture in the environment.
Build up of dust e.g. been used in a dusty environment.
Unit has been shocked (e.g. by being dropped).

Honestly I could go on all day actually. I think I could come up with 100 examples given enough time.

You may feel like none of the above happened but for a lot of it, you cannot know for sure, and neither does the retailer, that is why you need an engineers report.

And exactly how would they know that?

biscit

I don't follow. You asked a question- he answered.

Has the retailer/manufacturer insisted on a report? They would of course be in their right to but they may not.

woody01

roddydogs wrote: »

Explain how ANY fault (other than a deliberatly induced one) is not an Inherent Fault?

Because an INHERENT is a fault that was there at the time of purchase.
It's amazingly difficult to prove this and retailers/manufacturers know it.

Any fault can develop overtime and this doesn't make it inherent.

Esqui wrote: »

To answer your question, if the engineer confirms an inherent fault, your dad WILL be refunded the cost of the report by the retailer.

If it due to something else, you won't get any refund on the report.

I wouldn't bet on it.
Although you need a report, if one is produces, the company will check that the fault is indeed inherent.
If not, which is VERY likely, its back to square one.

Just contact the manufacturer.....its usually the best way forward.

neilmcl

bitemebankers wrote: »

I'd definitely give the manufacturer a call. Whilst they're not under any legal obligation to fix your set, you might be surprised at their response. On another similar thread, Panasonic agreed to cover the cost of parts for an out of warranty repair.

You could try doing battle with Comet, but be aware that as they sell millions of TVs - some of which inevitably fail just outside the warranty - they're well used to dealing with this sort of thing.

I'd agree, this could well be a known fault with an easy fix.