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Dell Hell

2»

Comments

  • Millionaire
    Millionaire Posts: 3,748 Forumite
    1,000 Posts Combo Breaker
    edited 12 December 2009 at 2:18PM
    fedup100pc wrote: »
    Yes they have charged the right price, though they may have taken the money twice. This is part-and-parcel of the problem I need to clear up with them. If i could just find out the date in which they took then money then I would know if Dell have made the mistake or the bank.

    They may have taken the money twice or have they taken the money twice? Can you not check your statements?

    If not, then ring your bank and they can run through all the transactions that have taken place over the 3-4 week time period.

    And while your on the phone to them, and they do confirm that payment has been taken twice, ask them on the procedure to dispute the 2nd transaction.
  • Apples2
    Apples2 Posts: 6,442 Forumite
    If you talk to Dell with these kind of riddles, it's no wonder you got a confusing reply!!

    Why can't you simply say what the problem is??

    YES or NO, did they take TWO payments??

    YES or NO did you receive the item you ordered??
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