professionally fitted aerial hardly works

bubbles0169

my friend paid nearly £200 for an aerial to be fitted on her new build but still had reception problems, they came back and fitted a 'better' aerial but she still cant get all the channels and it freezes quite often
we live on the same estate but we have no problems with our reception
is there anything else she can do? can she get her money back from the aerial people as it doesnt work and she has paid for something that doesnt work?

Pokerlad

What exactly dosnt work? Can she get terestrial channels? If so would suggest the aerial works. If it's digital channels then many factors will affect the reception. Has your area switched over yet?

bubbles0169

our area hasnt switched over yet, yes she gets terrestrial
some of the other channels work then freeze or say no signal