Vodafone Help/Advice Needed

Brido1888

Hi Folks

Phoned vodafone a few months back to lower my price plan, they said i couldnt do it until half way through my contract which was November, so i called in November and asked to put it down, the guy said it can only be done a fiver at a time so i was to call up every month until i got to the price i wanted. Fair enough i thot, so it got put down by a fiver.

So i called again today to put it down by another fiver and the guy on the fone said the last guy put you on a price plan that cannot be changed until the end of your contract(which is august), i was like he never told me that and i was never asked if this was ok etc. i said so what can be done to correct this error, he said nothing, its impossible for us to change it. He said i think the guy may have made a mistake and thats why he changed it to the price plan your on now. He said there are no procedures in place to correct errors on the price plan.

Now i want vodafone to change this and lower my tariff, why should i be penalised for their mistake and their failure to tell me what the change would bring.

Any body know the best method of getting this overturned was thinking bout cancelling the direct debit until they sort it.

Any advice/help would be greatly appreciated.
Brian

jclegs

Think this is one for the Vodafone rep