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Laptop wont connect to wireless Sky hub?

I have been aimlessly trying to connect to my sky broadband hub, wirelessly, to no avail. I have tried everything and have phone the tecnical support people 3 times, the last time it did connect for 2 minutes them everything that the guy did with me over the phone dissappeared, he stated that there is something wrong with my wireless card in my laptop, but I can connect wirelessly to other people wirless networks (i took it to a pub and it connected). Please help, I am pulling out my hair. I used to have BT which was great
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