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Utility Warehouse 40GB

So I got a letter today from Utility Warehouse saying that we'd surpassed our limit of 40 GB in October. Apparently we used 83 GB over our allowance, and so they're charging us almost £50 extra + VAT for that month.

They said that they cahrge £1.50 per GB over allowance, so firstly surely they should have charged us 83 x 1.50 = approx £125 not £50?

They also said that as a goodwill gesture to customers, they were going to cap the charge at £15 next month, £20 the month after, then £25, rising by £5 each month till it reached £50.

So that, and the fact that our internet usage in October wasn't significantly different to the months before, makes me think this 40GB limit is a new thing?

So has anyone else with UW got this letter? Is it a new thing, or is it possible theyve made a mistake?

and also does uploading count as part of your internet usage? e.g. on p2p applications, I upload alot as well as d'load, and so maybe that's why it's so high?!

Thanks in advacne
"People fear what they don't understand and hate what they can't conquer"

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