Tesco Online Out of Warranty Form / Partial Refund

d.a.mcfarlane

neilmcl wrote: »

Patience. Why go to the bother of ordering a new screen until you know for sure what's happening. I'm sure you can wait 24hrs.

Thanks... I'd come to the same conclusion

System

You were lucky to get any sort of offer. Normally a cracked/broken screen will be classed as misuse/mishandling unless you can prove conclusively it wasn't.

Screens do not crack without some sort of force being exerted.

d.a.mcfarlane

!!!!!! wrote: »

You were lucky to get any sort of offer. Normally a cracked/broken screen will be classed as misuse/mishandling unless you can prove conclusively it wasn't.

Screens do not crack without some sort of force being exerted.

I agree; I was quite shocked that it was such a simple process to get this far. When I initially phoned their electrical helpline I was told that they treat all cracked screens as accidental damage. Although I didn't mention the sale of goods act, I emphasised that I could reasonably expect the laptop to last for longer (both on the phone and then on the out of warranty form they supplied). I was very surprised when I opened the offer letter as I was expecting it to ask for an engineers report at the very least!

In this case the laptop really has been treated with kid gloves and so I have no doubt that I am legally entitled to get something back. I imagine the screen cracked due to it flexing when opening / closing.

lalapaulie

Hi
I had exactly the same issue with a tv I bought, where after 13 months it died and Tesco offered me back what I had originally paid minus £40.00. The letter stated that I did not need to return the tv to them.

d.a.mcfarlane

Quick update - spoke to tesco and they do not want the laptop back. I've ordered a screen (£70 including the bezel, webcam, inverter etc. - bargain!) from ebay and assuming all goes well with fitting that, I am a happy bunny! Thanks for all your help and advice.