Boots OOTW 18/12/09

boglin

Having ordered at 2.30am (I hope?!), when I got to work and told a colleague she also wanted to order one so we tried for ages to get through the payment process (unsuccessfully). In the end I called my small local branch and asked if they might save one for me to collect for her after work. This they very kindly did. When I picked it up they still had a few left so I bought another to be on the safe side - as I would be gutted if they cancel my online order. As I was paying for them my OH phoned to say he was in Chippenham and they still had some - he had given up at 12.30 last night and gone to bed! So it is worth checking if you haven't managed to get one yet as the smaller stores have received supplies and may not be getting so many customers.

Jacjacjac

This is my first ever post, but I just wanted to let you all know that when I was in the Bromley (Glades) Boots at 4:05pm this evening they still had loads of hat boxes left! I got mine at 8:30 am, but could have waited until this afternoon.

moomoomama27

I checked online from really early and was unsuccessful in getting one, as usual the boots site is below par

However I went to my local boots (which is tiny), for a few bits my daughter asked me for, not expecting it to be there as it's a very small branch, and to my amazement there they all were!! There were about 4 left so I grabbed one and paid, was tempted to get my Mum one as an extra but decided it wasn't fair to buy more than one as there were so few, and it's such a tiny store! So very pleased, it's excellent, far better than I thought, and I managed to get double points, and had a coupon for an extra !50 points! So very pleased!!

anguk

butterfriends wrote: »

where did you hear that? looking at what had been happening with the website i wondered whether they hadn't infact run out of stock but that the technical issues were so bad they're on order only from store, as someone mentioned earlier

if i don't get mine i shall be mighty miffed - my order went through at 2:10am with some other things but it's still showing as processing, but i'm presuming that's because of the other bits and pieces i ordered and opting for standard delivery

Somebody posted earlier that the manager in the store they were in had said they'd been sent an email from Boots head office saying to tell customers not to order online as the system couldn't cope. Orders were coming in so quickly that the stock levels in the warehouse weren't adjusting fast enough or something like that. The manager said that some people who ordered online may get cancellation emails.

koolkid

I just called CS..... I spoke to a lovely guy and asked if I could upgrade my delivery from standard to next day... he said sorry no.... because it's already been packed in the warehouse and will be with me Tuesday.... yipeeeee:T x

nicole.17

smallpackages wrote: »

if having trouble with website try phoning customer service. i did this in last years sale and put my order through on the phone they were really nice.

can i also say thanks to the op for this as it means kat is going to get a much better present than i thought i could afford for her

Your welcome

SandraScarlett

Well, I think this says it all, and is a fine example of Boots superb communication skills.

http://www.boots.com/en/Christmas/Christmas-Information-Advice/

xx

Star123

Does anyone know if I can use my points to pay for this?

koolkid

Star123 wrote: »

Does anyone know if I can use my points to pay for this?

Yes you can instore x

Confuseddot

I am gutted that I didn't get one. I haven't been well and been reading these threads to keep me going my local store sold out at 9 and I missed out online. Wish me luck......