Bt not charged me yet

al_pacino

hi , wondering if anyone can help .

I ordered bt broadband on the 18th of april , i was on bt anytime before that , and a final payment for my anytime was taken shortly after the date above .

I expected to be charged my £14.99 for the broadband around the 20th of may ,but have not been charged yet

has anyone any idea when i will be charged ? they havent emailed and iv basically no idea when or IF they actually will

thanks for any help

mrJ_5

why not just ring them up, and find out.... after all, you dont want to be in the same situation 10 months down the line, with a demand letter for 10 months subscription

DonnyDave

al_pacino wrote:

has anyone any idea when i will be charged ? they havent emailed and iv basically no idea when or IF they actually will

All charges for BT Broadband go on your telephone bill. Have you received it yet?

al_pacino

DonnyDave wrote:

All charges for BT Broadband go on your telephone bill. Have you received it yet?

iv checked my online phone bill & its not on it

al_pacino

mrJ wrote:

why not just ring them up, and find out.... after all, you dont want to be in the same situation 10 months down the line, with a demand letter for 10 months subscription

they havent givin me any notice to say when they are due to recieve a payment .

iv no intention of phoning them and wasting endless time & money on the call

It's up to them to tell me when im due to pay

mrJ_5

fair enough - just dont come on here in 10 months time and moaning that you have to pay for 10 months worth of access at the same time then...... have you even tried emailling them?

C_Ronaldo

if you dont want to waste money on an expensive number use https://www.saynoto0870.com and search for a number for BT, the number may not be totally free but it may be cheaper than the one listed on the phone bill

normanmark

C_Ronaldo wrote:

if you dont want to waste money on an expensive number use https://www.saynoto0870.com and search for a number for BT, the number may not be totally free but it may be cheaper than the one listed on the phone bill

BT is free anyway, 150 from a handset or 0800 800 150 :rolleyes:

DonnyDave

al_pacino wrote:

iv checked my online phone bill & its not on it

This is because your online bill shows previous bills (including service charges) and recent calls. It does not show any extra service charges since your last bill (only recent calls). By service charge, I mean line rental or in this case BT Broadband fees. Your next bill will include charges for the broadband since it was activated and charges for the next period.