PC Running Slowly

shaz77_2

shaz77 wrote: »

I use Firefox, will this make a difference? I carried out the procedures above on my IE browser.

I was on this PC again last night, its running even slower than normal - is there anything else I can do?

aliEnRIK

Please open malwarebytes, goto LOGS and post the WHOLE of the log


Download CCLEANER
http://www.ccleaner.com/download/builds/downloading-slim
Run the CLEANER scan (UNTICK 'cookies')
Then run the REGISTRY scan (Backup the registry when it asks)


reboot

Download GLARY UTILITIES
http://www.glaryutilities.com/download/gusetup_slim.exe
Run the ONE CLICK scan
Goto MODULES / SYSTEM TOOLS / WINDOWS STANDARD TOOLS / then run SYSTEM FILE CHECKER

aliEnRIK

Use this AVG removal tool (Maybe you tried the 32bit and you have a 64 bit or vice versa?)
http://www.kaspersky.com/support/downloads/products2009/avg8.zip

Id recommend uninstalling the MSN toolbar and especially the YAHOO toolbar (Yahoo slows computers down)

If you wish to have a search facility I would recommend the GOOGLE toolbar

viv0147

Hi I no longer have a p.c. I now have a Mac but when I did have one I used pcpitstop, which is free it analyses your computer and afterwards it shows you flags, a chequered flag means that part of the test is good a red flag means sort it out straight away, and a yellow flag means it need sorting but there is no rush, and the best part is it tells you how to correct any faults it may find in an easy to understand way. I highly recommend this, and dont be alarmed while running the test you will see on your screen flashing images circles etc, and if you enter your email address you will be able to keep a log of your previous tests, and its free. http://www.pcpitstop.com/pcpitstop/

nameless121

try this internet SPEEDTEST. you may have a problem with your internet running very slow.

shaz77_2

aliEnRIK wrote: »

Use this AVG removal tool (Maybe you tried the 32bit and you have a 64 bit or vice versa?)
http://www.kaspersky.com/support/downloads/products2009/avg8.zip

Id recommend uninstalling the MSN toolbar and especially the YAHOO toolbar (Yahoo slows computers down)

If you wish to have a search facility I would recommend the GOOGLE toolbar

How do I remove those toolbars?

aliEnRIK

Uninstall them

shaz77_2

Toolbars have now been removed and all tasks in post 13 have been carried out buy my PC is not running any quicker and the browser window still seems to take between 4-5 minutes to open.

GunJack

shaz - run HJT again and post the new log....let's see what's going on. Also, open task manager (ctrl-alt-delete together), look at the processes tab and see what processes are hogging the CPU when you open your browser...might have to look at running Combofix next, and trying the browser without any add-ons running...

shaz77_2

Below is the updated HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:25:10, on 21/12/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - Startup: BBC iPlayer Desktop.lnk = C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

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