Ordering a new mobile help please

Luke1982 · 3 December 2009 at 10:34PM

Hi, put an order in yesterday with the company "mobiles2yourdoor" for a new contract with Orange for the new Blackberry 9700. So far I have received this following email:

Dear luke

Thank you for placing your order with Mobiles2YourDoor. Your order has
now been received and is currently being processed. So sit back, relax and
we'll take care of everything from here.

What Happens Now?

1) All Contract Phone orders are subject to a credit check. Once complete
your order will be processed for immediate despatch.

2) Your new mobile phone will be sent to your home address via Royal Mail
Special Delivery.

3) If for any reason you are unable to take delivery of your new mobile
phone at your address, don't worry. The Royal Mail Special Delivery
service will post instruction details of how to collect your new mobile
phone from your local Post Office.

We will contact you directly should we require any further detail in
support of your order.

If you have any questions relating to your order, please refer to our Help
Section on the website; this can be found on the top of the website or by
copying the link listed below and pasting it into your internet browser.

http://www.mobiles2yourdoor.co.uk/help/faq-home.asp

Alternatively, please contact the Mobiles2YourDoor Customer Service Team
by emailing them at customer.services@Mobiles2yourdoor.co.uk or calling
08709014711

For your records your order details are listed below
Order ref:

NOw the bit im unsure about really is, will they send me an email to let me know when they dispatch the mobile or will they just do it and not tell me since its supposed to arrive next day (next day delivery stated on website).
If anyones had dealings with this company or been in a similar situation id love to know and im quite new to ordering stuff like this online.
Many thanks

mobilejunkie · 3 December 2009 at 11:41PM

They will just send it - no email. No email with them is good news. When there's a problem you do get one! Read the thread on them. With this company it really is "sit back and relax". You have lucked in.

Luke1982 · 4 December 2009 at 1:48PM

Well it didnt arrive today so I can only assume its not going to come as I have not heard anything from the company one way or another.
However I tried with buymobilephones.net and they have shipped it today and received confirmation this afternoon. Lets just hope I dont receive both of them lol

OneADay · 4 December 2009 at 2:00PM

Luke1982 wrote: »

Well it didnt arrive today so I can only assume its not going to come as I have not heard anything from the company one way or another.
However I tried with buymobilephones.net and they have shipped it today and received confirmation this afternoon. Lets just hope I dont receive both of them lol

Two phones ordered ? :eek:
you have to allow 48 hours for any company and delivery can be 8am or 5pm.
If there is a problem they (mobiles2yourdoor) would let you know or you could have just phoned them and asked.

Luke1982 · 4 December 2009 at 2:07PM

Yeah im gonna give them a call this afternoon to make sure its not coming and or cancel it.

OneADay · 4 December 2009 at 2:09PM

Luke1982 wrote: »

Yeah im gonna give them a call this afternoon to make sure its not coming and or cancel it.

Hmm its probably on its way and you will have to return it. Personally I would have gone with mobiles2yourdoor. Patience is a virtue.

Luke1982 · 4 December 2009 at 2:16PM

Yep patience is def something I need to work on regarding ordering things online, im still quite new to it and panic when something doesnt arrive. Was supposed to come today with Royal Mail. If it does come sending it back shouldnt be a issue. The one thats coming tomorrow is cheaper monthly.

mobilejunkie · 4 December 2009 at 2:56PM

Presumably these are cashback deals? Mobiles2YourDoor is as safe as it gets for those right now and the phone is almost certain to turn up. Make sure you cancel it within the 7 days or you'll be stuck with it.