Problems with new car purchase..... Reg Docs.... dodgy dealer!

neilmcl

Until you get the V5 you're in effect leasing the car off the registered keeper. Is there any reason why Directline wont insure you under that basis. Many people insure leased cars all the time and they're not the registered keeper.

I would also follow the DVLA route as, regardless of the broker's T&Cs, they can't legally hold onto the V5 if the car is in your ownership.

Also don't forget to write to the manufacturer's head office naming and shaming both the broker and the dealer, with a bit of luck the broker may lose his fleet deal in future.

petersandyglen

I think I would pay the £25 to the D.V.L.A. and get it sorted out once and for all. THEN Would inform the Importers of the vehicle to tell them what was going on.
You are lucky, I paid £8.065 up front for a car in January, off E-bay. Consumer Rights advised me to pay the deposit by credit card because then I would be covered by Section 75 consumer credit act 1974. I thought I was paying direct to the company when I did this through the company's pay-pal account. Now I have no car and no come-back because pay-pal is a third party. By the way the company is called Advance Motors Ltd, of Worcester, If anyone out there knows the whereabouts of [TEXT REMOVED BY FORUM TEAM], perhaps they will post it on here as I have a few choice things to say to him. I must stress that I am not alone.
There are others who suffered a similar fate.

guv69

neilmcl wrote: »

Until you get the V5 you're in effect leasing the car off the registered keeper. Is there any reason why Directline wont insure you under that basis. Many people insure leased cars all the time and they're not the registered keeper.

I would also follow the DVLA route as, regardless of the broker's T&Cs, they can't legally hold onto the V5 if the car is in your ownership.

Also don't forget to write to the manufacturer's head office naming and shaming both the broker and the dealer, with a bit of luck the broker may lose his fleet deal in future.

Yeh, it is what I intend to do. I think the manufacturer already knows who the dealer was that bought the car and dont the dirty and I do know there are is a high end investigation taking place now they are aware. Doesnt help me... though it would make me feel better knowing someone that stitched me up, has been stitched up too!

I'll ring direct line and put that to them. I agree it does seeem weird (after all its only a piece of paper), but if they wont help! Ill ask about the lease suggestion!

petersandyglen wrote: »

I think I would pay the £25 to the D.V.L.A. and get it sorted out once and for all. THEN Would inform the Importers of the vehicle to tell them what was going on.
You are lucky, I paid £8.065 up front for a car in January, off E-bay. Consumer Rights advised me to pay the deposit by credit card because then I would be covered by Section 75 consumer credit act 1974. I thought I was paying direct to the company when I did this through the company's pay-pal account. Now I have no car and no come-back because pay-pal is a third party. By the way the company is called Advance Motors Ltd, of Worcester, If anyone out there knows the whereabouts of [TEXT REMOVED BY FORUM TEAM], perhaps they will post it on here as I have a few choice things to say to him. I must stress that I am not alone.
There are others who suffered a similar fate.

Jeez.... Sorry to hear that matey. I cant remember how I paid the deposit (think it was debit card) purely because they wanted to surchange. Makes my predicament seem rather tame!

I'll certainly be following up with DVLA and after I get the log book.making anyone and everyone aware of the issues they'll face if they use buyacar.co.uk to purchase. And google is your friend!:rotfl:

Hintza

Well you box on then.

guv69

Hintza wrote: »

Well you box on then.

I will.:beer:

Maldives_lover

I would certainly pay the money to the DVLA. Aren't buyacar acting illegally by not notifying the DVLA of a change of owner

this is taken from http://www.direct.gov.uk/en/Motoring/BuyingAndSellingAVehicle/RegisteringAVehicle/DG_4022311

You must notify the Driver and Vehicle Licensing Agency (DVLA) immediately of the exact date of sale or transfer of your vehicle using the registration document or certificate. You and the buyer should follow the procedures correctly or you will remain liable for the vehicle until DVLA records have been updated.

Make sure you have something in writing from them refusing to provide you with the V5 and send that to the DVLA as well.

HTH

guv69

Maldives_lover wrote: »

I would certainly pay the money to the DVLA. Aren't buyacar acting illegally by not notifying the DVLA of a change of owner

this is taken from http://www.direct.gov.uk/en/Motoring/BuyingAndSellingAVehicle/RegisteringAVehicle/DG_4022311

You must notify the Driver and Vehicle Licensing Agency (DVLA) immediately of the exact date of sale or transfer of your vehicle using the registration document or certificate. You and the buyer should follow the procedures correctly or you will remain liable for the vehicle until DVLA records have been updated.

Make sure you have something in writing from them refusing to provide you with the V5 and send that to the DVLA as well.

I have to say it certainly does seem to bring what they've done into questionable practices. As I said, they are saying I agreed to them keeping it for 6 months. I didnt (it never got mentioned - nor that Id have problems getting insurance).

Thing is, the only way I can think they could legally withhold, would be if I had lease hired. I haven't. There was no mention of this, though its probably worth speaking to First Direct to see if they will accept the policy on that basis.

scullster

Okay... I'm not stepping into this to cause trouble.... tensions seem high...

From an objective viewpoint, the OP has got a good deal on the car, refers to it being top of the range etc... the OP has therefore saved a decent amount of money (risk vs. reward)

Its come to light that the deal was more problematical because of the insurance issue. Car is currently "uninsured", but given the savings, shouldn't one simply chalk it up as experience and take the hit on the cancellation costs and switch to another insurance dealer? Otherwise, the car is going to sit idle, it will depreciate, there will be no enjoyment etc..

I fully appreciate the OP's position with respect to whether the retailer is doing dodgy deals - it doesn't sound legit / in spirit but is it really worth all of this aggro? I'd probably feel like lashing out under the circumstances but I'm also impatient and would much prefer to be say driving around in my new toy! If the V5 retention issue was within the T&C's, then the OP has no grounds with the retailer - the issues regarding how the retailer is dealing with the trader or manufacturer is outside the OP's remit, the OP's contract is with the retailer.

(soom you win, some you lose or to be more optimistic, sometimes your winning margin is high, othertimes not so high!)

guv69

scullster wrote: »

Okay... I'm not stepping into this to cause trouble.... tensions seem high...

haha.... Where was the "but". :rotfl:

From an objective viewpoint, the OP has got a good deal on the car, refers to it being top of the range etc... the OP has therefore saved a decent amount of money (risk vs. reward)

This is where I have the issue with whats been written.... There was no risk or things I was aware I needed to be concerned about.

Its come to light that the deal was more problematical because of the insurance issue. Car is currently "uninsured", but given the savings, shouldn't one simply chalk it up as experience and take the hit on the cancellation costs and switch to another insurance dealer? Otherwise, the car is going to sit idle, it will depreciate, there will be no enjoyment etc..

Granted, i'm not going to let it sit idle. All this and the implications has only just come to light today. I'm merely seeking advice! Regarding the insurance, I would need to also cancel 2 other policies as well as this one as they are effectively all linked. I'll be losing several hundred quid - but why should I lose anything? Thats the point. If anything had been mentioned about this, i wouldnt have bought. If I was told "you need to have a special insurance", I wouldnt be facing this bill. Its not right or fair..... and if nothing else, it gives the benefit of my poor experience to others. Not a bad thing to do i'd say!

If the V5 retention issue was within the T&C's, then the OP has no grounds with the retailer - the issues regarding how the retailer is dealing with the trader or manufacturer is outside the OP's remit, the OP's contract is with the retailer.

It doesn't say they will keep it for six months, but the DVLA does say transfer of ownership should be immediate. It doesnt say I bought the car on lease hire either, so the validity of whats inside the contract is questionable at best!

Hintza