Littlewoods problem, Email address wanted & advice please...

Anihilator

Well why exactly didnt you use the DSR and return it?

Your bargaining position now isnt great and tbh I would suggest you accept whatever offer they come back with as in court you wont win.

Simon.G

Well why exactly didnt you use the DSR and return it?

I should have, admittedly, but in the interests of fairness I gave Littlewoods the opportunity to rectify the situation, I mean, why wouldn't I, it is a lot easier to get a disc sent out than to send the machine back and have to re-order etc? Unfortunately Littlewoods could not resolve the problem in a reasonable amount of time, however it would seem that it doesn't matter, and that Littlewoods can take as long as they want, do as little as they want, take as little responsibility as they want and then, only when it suits them, will they decide to rectify the situation to their satisfaction and not to the satisfaction of the customer. They make the profit and we as customers have to bow down to whatever they want us to do.

In addition to this, the remainder of the order that turned up two days later was returned immediately due to it being faulty, and as it was ordered to be used in conjunction with the computer it has put me in a position to my detriment (having to re-order outside of Littlewoods etc), but this does not seem to matter to them.

Regards
Simon

Simon.G

Just had a call from the directors office and was told that they would not return it as the manufacturer would not accept it.

Surely my contract is with Littlewoods and not the manufacturer, and therefore whether the manufacturer accepts it back or not is no relevance to my claim?

Or have I got that wrong?

Regards
Simon

Simon.G

And a further update - The directors office called again and have told me that they are sending out the missing disc and will talk about compensation when it arrives and is deemed to be what was missing from the package. They have done this without consultation with me even though for the last 4 weeks I have requested a return / refund.

Correct me if I am wrong, but if I receive this disc and accept it I am then accepting the amount of discount regardless of what value it is?

Regards
Simon

Simon.G

Final Update...

I sent a letter to Littlewoods on the 4th December, but before the letter was received last Monday, they called me to tell me that they had spoken to their legal department and they had decided that they were going to allow the unit to be returned. It was picked up on Wednesday and the original £2000+ order value was refunded back onto the account.

Thanks for all the help and advice.

Regards
Simon