Go go pets hamsters & accessories stock updates & discussion Part 2

jellyhead

gah! the tesco alarms are still going but there's no stock!

stolt

after the intital hype has died down about the stock at TRU this morning i went back online and look in my order history and it shows i have a order pending for 2 hamsters. Just checked my paypal and it shows the £24.95 pending too. It obviously went through and i refreshed it as it kept hanging. Worried now with reading the previous problems with toys r us and paypal payments and whether this order will just be cancelled by them, or have i caught a couple of hamsters.

edit, just checked my email and there is confirmation in there too!

sack-boy

I like many people have been trying to get Go Go Hamsters as a christmas present for my son. Imagine my joy when on friday 27/11/09 my order finally went through, and i got a confirmation email. Previously the order had been rejected at the last minute, but the money was essentially locked out of my bank account. Delivery was expected on Wednesday the 2nd December. During this time several other places had the items in stock. Wednesday came and went, I waited in all day during their ridiculous time slot 8am - 9pm, 13 hours, just to make sure it wasnt missed. Nothing. When I emailed ToysRUs to enquire, they immediately issued a refund saying they had no stock. Apart from feeling really deflated as this now give's very little time to find these hamsters before christmas, I thought it was a bit odd to issue a refund so quickly. Almost as if they knew i would never get my order. I have visited a forum on MoneySavingExpert.com and found that there are quite a few people who ordered on this friday who's orders have not arrived. I have contacted TRU several times, keeping copies of the emails asking them to either cover the cost of replacing the items from ebay etc. where these items are going at very high prices which i cannot afford to pay, or make sure that i receive them from the next batch of stock they receive. My response was another template based email which stated the same thing "we have no stock". This was thursday afternoon. Imagine my horror when Friday morning the toysrus website showed the very same items i had order in stock, not once but on two seperate occasions once at 9.49 and again at 10.23.

I have spent so much time trying to get these for christmas. that unless TRU have a change of heart my son wont be getting any.

This is the forum address that i use. As you will see there are quite a few people with gripes against TRU.

http://forums.moneysavingexpert.com/showthread.html?p=27536995&posted=1#post27536995

Thank You

Simon A


Just sent this to Anne Robinson

markfrizzell

stolt wrote: »

after the intital hype has died down about the stock at TRU this morning i went back online and look in my order history and it shows i have a order pending for 2 hamsters. Just checked my paypal and it shows the £24.95 pending too. It obviously went through and i refreshed it as it kept hanging. Worried now with reading the previous problems with toys r us and paypal payments and whether this order will just be cancelled by them, or have i caught a couple of hamsters.

edit, just checked my email and there is confirmation in there too!

:T looks like you bagged 2 mices!!

kezbratt

jellyhead wrote: »

gah! the tesco alarms are still going but there's no stock!

Still in stock on my computer .

shazzyf

stolt wrote: »

after the intital hype has died down about the stock at TRU this morning i went back online and look in my order history and it shows i have a order pending for 2 hamsters. Just checked my paypal and it shows the £24.95 pending too. It obviously went through and i refreshed it as it kept hanging. Worried now with reading the previous problems with toys r us and paypal payments and whether this order will just be cancelled by them, or have i caught a couple of hamsters.

edit, just checked my email and there is confirmation in there too!

I would ring them - I had one last week showing as pending in Paypal but no email confirmation - didn't show in my orders either. Was part of the Paypal/ToysRUs payment pending debacle.

nat_urally

Nooo! Just one Lie in, that's all I wanted... ONE! And tru choose that very day to list! Not fair

p1nkpr1ncess

What?!!! I've missed hamster stock?!! All I want is a hammie
-x-

markfrizzell

sack-boy wrote: »

I like many people have been trying to get Go Go Hamsters as a christmas present for my son. Imagine my joy when on friday 27/11/09 my order finally went through, and i got a confirmation email. Previously the order had been rejected at the last minute, but the money was essentially locked out of my bank account. Delivery was expected on Wednesday the 2nd December. During this time several other places had the items in stock. Wednesday came and went, I waited in all day during their ridiculous time slot 8am - 9pm, 13 hours, just to make sure it wasnt missed. Nothing. When I emailed ToysRUs to enquire, they immediately issued a refund saying they had no stock. Apart from feeling really deflated as this now give's very little time to find these hamsters before christmas, I thought it was a bit odd to issue a refund so quickly. Almost as if they knew i would never get my order. I have visited a forum on MoneySavingExpert.com and found that there are quite a few people who ordered on this friday who's orders have not arrived. I have contacted TRU several times, keeping copies of the emails asking them to either cover the cost of replacing the items from ebay etc. where these items are going at very high prices which i cannot afford to pay, or make sure that i receive them from the next batch of stock they receive. My response was another template based email which stated the same thing "we have no stock". This was thursday afternoon. Imagine my horror when Friday morning the toysrus website showed the very same items i had order in stock, not once but on two seperate occasions once at 9.49 and again at 10.23.

I have spent so much time trying to get these for christmas. that unless TRU have a change of heart my son wont be getting any.

This is the forum address that i use. As you will see there are quite a few people with gripes against TRU.

http://forums.moneysavingexpert.com/showthread.html?p=27536995&posted=1#post27536995

Thank You

Simon A


Just sent this to Anne Robinson

TRU are a complete joke. People should avoid their stores. There is nothing they sell that can't be bought elsewhere (usually!!!).

• They are overpriced on most toys
• Pathetic customer service
• £150 for free delivery?? lmao when amazon do it on orders >£5
• clueless staff usually only 17 years old

I guess people get lazy and at xmas time can go and buy a load of stuff off the shelf and not overly worry. I will not use them ever ever.

Are they part of a chain or self owned?

pandagirl03

What number are people calling to speak to toys r us, i ordered last friday at 9.32am and i still haven't got my order.