BT Broadband Wireless - Please Help Me

jimbobjones_2

I am currently at my wits end. It has now been 10 days since my broadband connection hit the skids. I am with BT Broadband Option 3 wireless.

I have XP SP2 installed and use a Belkin wireless USB adapter and BT Voyager 2091 router. 10 days ago my broadband crapped out on me for no reason - it had been working fine for the previous 4 months. I tried fixing it myself originally but after a day gave up and phoned the BT helpdesk. The woman went through resetting the router numerous times, resetting the PC numerous times. Tried pinging the router (192.168.1.1) which intially failed with 100% but then pinged it again and got 100% success. Anyway after this she decided it was a line fault with BT and that an engineer would phone me back within 2 days.

2 days later the engineer phoned to tell me my line was fixed and started going through resetting up my wireless connection. He sent me into the system configuration manager and disabled everything. I then reset my computer and it would no longer recognise any USB keyboard or mice that i plugged into it. To cut a long story short he admitted to making a mistake and i had to take my PC to a repair centre to get it fixed. 2 days later i got my PC back repaired and phoned up BT once more ( This is now 5 days since it crapped out) to try and fix the wireless. The woman went through all the same procedures as the first one (resetting router, resetting pc, pinging the router, device manager, deleting cookies & temporary internet files etc etc) with the result noe being that on the internet i can access the router by putting http://192.168.1.1 into the address bar but cannot access ANY other sites, even my homepage. She then decided that i still had a line fault and that she would get an engineer to phone me back within 2 days.

4 days later the engineer phones me back at 15:00hrs while i'm at work and leaves a message on my mobile saying the line is fixed and to phone the helpdesk if i still encounter problems. Went home and Lo & Behold - braodband still not working. Phoned up the helpdesk and once again went through the same procedures which they obviously have in front of them on their computer - ipconfig, device manager, pinging, resetting etc. Guess what ? Apparently i have a line fault and that an engineer will phone me back when he's fixed the problem. At this point i lost the plot I'm getting stuck between two departments with each passing the buck to each other with me having no broadband.

I wrote a complaint email to BT and all i got back was a reply saying that the complaints department had been notified and would contact me soon and that they understand how frustrating it can be at times - Today is 6 days on from my complaint email and i have not recieved anything from the complaints dept. I have gone through 3 people at the helpdesk, 2 engineers and their senior engineers and STILL have no broadband.

Also, i forgot to mention that I have been trying all of this with and without the USB cable from my router to my PC connected and i deleted and re-installed all of the router software to see if that would help aswell - it didn't.

Somebody please help me. If you need any info please let me know and i will try to remember or get it back to you once i get home from work.

Chippy_Minton

Please post the output from ipconfig/all.

leesmithg

Chippy_Minton wrote:

Please post the output from ipconfig/all.

They might not know how to run cmd, you might want to explain it to them.

Chippy_Minton

Yes, I wondered that, however as the OP said that BT have been having them do ipconfig, ping etc, they might well know already, however here it is:

Click Start - Run - type in cmd and click OK.

In the new command window that has just opened, type:

ipconfig/all > temp.txt

notepad temp.txt

Copy from Notepad into this thread.

Seagull

Are you able to borrow a router from someone to test if it's the line or the router at fault ?

jimbobjones_2

Yes I know how to get into the CMD window.

Will copy & paste this info in tomorrow as i'm at work just now and will need to copy the results from my home PC onto disk or cd before i can upload the results onto here from my work PC.

Thanks for your help.

No, i only have the one router.

jimbobjones_2

Ok I spoke to a british BT network engineer last night and we discovered that if i type in the IP address of a website it works fine but letters don't, so there is a problem with the DNS servers. Does anybody know how to edit/fix problems with the DNS servers ?

The results of ipconfig/all were as follows :-

Windows IP Configuration
Primary DNS Suffix - blank
Node Type - Unknown
IP Routing enabled - No
WINS Proxy enabled - No

Ethernet Adapter Local Area Connection 2
Connection specific DNS Suffix - blank
Description - BT Voyager USB Remote NDIS device
DHCP Enabled - No
IP Address - 192.168.1.2
Subnet Mask - 255.255.255.0
Default Gateway - 192.168.1.1



Also, when i try and ping the router it has 100% loss but when i type the router address into the address bar in Internet Explorer it finds it every time ???

Thanks for any help

Browntoa

I'm sure DCHP should be YES

Browntoa

just double checked, mine is BT and says DCHP yes

frak

BT's DNS servers are
194.74.65.69
217.35.209.180

well i think they are seems to be hard to get this info and i usually have no problem finding this stuff.
Anyway if you router is using DHCP it shoudl have picked them up automatically but you can enter them in manually on your local NIC.
Click START|Control Panel
then open network connections
right click on your connected netowrk connections and click properties.
Scroll down click TCP/IP then click properties.
Select use the followign DNS servers and enter the above addresses into the promary and secondary dns settings
Ok all that and then try and browse to a few sites

jimbobjones_2

Ok will try that when i get home tonight, thanks.