Halifax missed CC payment

Confused09

I was wondering if someone might be able to help me as I'm convinced I haven't missed a payment but Halifax are saying I have.

I've got a halifax CC and up until September I have never missed a payment.

Anyway, I messed up and missed one payment for Sept which I made 2 weeks after the due date, a missed payment was put onto my credit file which I was gutted about and was determined that it wouldn't happen again, so when I made the missed payment I also paid my Oct amount and it said my account was upto date.

As I didn't want any more missed / late payments and I knew my November statement was coming (statement date is always the 16th) I decided to pay £1500 for Nov (way over my minimum payment) I made this on the 15th as it normally takes 2-3 days to clear but this time it cleared on the 16th.

When my electronic statement came through it was dated the 16th and it said £1500 had been credited on the 16th so I assumed that it would cover my November statement as it was the same day.

But then they started calling me and said that I had missed a payment, the woman didn't have a clue what she was talking about and kept going on about the statement cycle but couldn't explain how the £1500 didn't cover the November payment.

Sorry I'm sure I could have explained this more simply...... but the payment history is as follows:

Sept = Missed
Oct = Paid (including missed payment for Sept)
Nov = Statement issued on the 16th Oct and payment of £1500 went through on the 16th - but bank saying this was another missed payment?!)
Dec = Paid (including 'supposed' missed payment for Nov)

After all of that my question is, can I dispute this? As I don't want another mark on my credit file and surely if it was credited the SAME day as the statement date then this covers the months payment?

Thanks and sorry for the over complicated post!

Reubenscane

Hello confused I work for a bank and basically you have missed your payment cause you paid on the 15th and as you know it takes 2-3 days to clear so your balance wouldnt credit straight away.
Your statement date is on the 16th and you have 25 days to pay from the statement date (the statement date is the cycle date mate).
Hope this clears this up, what I will say is pay in plenty of time and seeing as you missed two payments you will find yourself in collections if you hadn't of paid that balance.
Also you should think about setting up a direct debit with Hallifax (i dont work for these but i'm sure they will have this facility) with the direct bedit you have the option to do min payments or pay full balance or just what the months payment is.
Hope all is clear mate.

Confused09

Hi Reubenscane

Thanks for your reply but can I just clarify something that you said.

'Hello confused I work for a bank and basically you have missed your payment cause you paid on the 15th and as you know it takes 2-3 days to clear so your balance wouldnt credit straight away.
Your statement date is on the 16th and you have 25 days to pay from the statement date (the statement date is the cycle date mate).'

The thing is, is that the statement was dated the 16th Oct (and hence I had 25 days to pay this) and I made the payment on the 15th Oct, I hadn't actually received the statement at this point but know it was coming and as I had finally been paid money I was due I decided to make the payment straight away. As I say it normally takes 2-3 days to clear but it actually went in the following day i.e. the 16th.

The woman on the phone made some comment about 'if only you had paid a day later' but surely if it credited on the same day the statement was issued then I paid on the same day.

So its not that I left it till the last day that it was due to make the payment, but I actually made it just before the statement was issued.

God Im rambling again!

Thanks again for your post

thriftymomma

So if the statement date is the 16th, does that mean the new cycle actually runs from the 17th. So if you paid your payment on the 15th and it cleared on the 16th, it was included on the new statement and counted as a payment towards the previous months statement. This then means that you did no in fact make a payment in the cycle they are referring to.
It is very annoying and I can see why you are cross but it is very important that their receive their minimum payment each cycle and not each month.

Reubenscane

Hey I've only just started at the bank so I might be a bit hazzy on some stuff but as I believe it you said your statement which is on the 16th so you paid on October 15th, like I said payment is due or as i believe due 25 days after the statement day so your statement on September 16th would mean you should of paid by 11th November mate. Also when you pay cash in a bank it will credit the account by will not of cleared yet which will give people the wrong impression sometimes.
Like I say I've only just started and hope this makes sense as I'm trying to get my head round things too lol.
To the momma person the statement day would be the new cylcle date i.e. up until 23.59 on the 15th this is classed as the previous cycle....
Hope this is clearing a few things up :beer:

Reubenscane

I've just re-read your post and think when you have paid what you thought was what you had missed that maybe you paid the missed payment(preivious amount) but didn't pay the current balance for the current months balance(due amount) this is maybe why things are getting a bit hazzy?!
As you said too the woman said if you only paid a day later meaning that would of been credited to the new statement, as it was paid on the 15th it would of gone on the previous late/missed payment and not of credited the new statement and payment due for the new statement.....(make sense haha?!)

As you have posted you said you have now paid decembers which means your account is now up to date and you should be on top now, would be cool to here if what I'm thinking is right, as i'm new to this too I can see how it can get confusing.....

Confused09

Hi momma and Reuben

Thanks so much for your reply's, it's really appreciated that you've taken the time to write them.

Momma, I'm not sure when the cycle begins, as the woman didn't really know herself, she kept having to talk to her supervisor but still couldn't give me a clear answer!

Reuben 'the statement day would be the new cylcle date i.e. up until 23.59 on the 15th this is classed as the previous cycle....' in relation to this, this is what I'm confused about, as if the statement day is also the new cycle date, i.e. October 16th and the payment of £1500 was also credited to my account on October the 16th then surely it's in the new cycle?

I'm just so frustrated and it's sod's law that for the first time ever the payment cleared within a day when its normally 2-3 days, i.e. I made the payment from my bank account on the 15th and it was credited to my credit card on the 16th!

Also, not sure if I made it clear, but I also made a payment on the 30th September, which covered the missed payment PLUS the October minimum payment (so before the £1500 was credited my account was up to date.)

Thanks so much again

Reubenscane

Think this is where the confusion would arise, you made the payment on the 15th this would not go on the new statement even tho it hadn't cleared as you made it on the 15th regardless, doesn't matter that it cleared in the new cycle it would of been classed as late payment.
I'm thinking maybe the September missed payment is actually your August missed payment and that you then missed the September payment too.
Could you post the dates you paid from August to now.....
Also the cycle starts from when your statement is issued yours being the 16th of everymonth meaning every time it turns from the 15th to 16th your new cycle has started and you have 25 days from the 16th to make payment.....

Confused09

Hi Reuben

Thanks so much again for your help, just one thing though, I didn't miss 2 payments in Aug / Sept, it was just the one. Ok so to make this as easy as possible I'll post the statement date, then in brackets latest it has to be received and then when I made the actual payment.

July 16th (August 11th) = Paid minimum on July 30th

August 16th (Sept 11th) = MISSED PAYMENT

Sept 16th (Oct 11th) = Paid minimum for Aug statement and Sept on Sept 30th = upto date

Oct 16th (Nov 11th) = Payment of £1500 cleared on 16th but bank saying I have missed the payment (assuming they have added this amount to the Sept statement)

Nov 16th (Dec 11th) = Paid minimum for Oct statement and Nov on November 30th = upto date

Also I'm confused by your 15th comment are you saying that even though it hadn't cleared on the 15th that it wouldn't go on my new statement as the payment was still made on the 15th? Also I'm not sure why it would be considered a late payment as my account was upto date prior to this payment.

Thanks

Reubenscane

Yeah think it's what you've said, you made the payment on the 15th so it credits straight away but didn't clear till the new statement so think this is why they classed you as missing the October statement too then. It would prob only of been the interest or late fee charge I'm guessing for the November Statement (meaning this is what wasn't paid technically in October)
Don't know about you but my brain is aching now anyway haha!

Confused09

It really is but thank you for trying to help!

If they try the 15th argument though I'll give them grief as they always say to people to make sure you pay in plenty of time as payments can take 2-3 days to clear i.e. I couldn't get away with paying on the 11th and saying 'oh well it might not have cleared yet but I did make the payment on the 11th... if you see what I mean!

I also had adequate funds to pay any charges / interest so it really is just the date that seems to be an issue.

Thanks again