BT doesn't want me to have broadband

zwobott

Hello

Got a small-big problem. About a year ago I moved and wanted also to take my phone number with me and broadband (AOL). Called BT, agreed all details, also was offered broadband from them, but had to reject, because already had one.

When an engineer from BT came, while installing the landline told me that I will not be able to have broadband due to too many broadband connections on their system in this area. Was really upset, not only was I offered BT earlier from them, but no one had informed me before! Several times I have spoken so far with BT, they cannot help me in any way, telling that if I would like to have broadband I can pay them 5000 pounds, then they will dig another big hole, put new cables and so on...


There is not any radio operator in the area ;(


Are there any other legal ways to force BT to do something in the case?


Thank you

mhendo

Did they give you a specific reason for not being able to supply ADSL? Like a DACS, or use of aluminium cabling?

What do you get when entering your number into the BTw ADSL Availability Checker?

And which exchange are you on?

mrJ_5

it sounds like either;

1. your local exchange is at maximum broadband capacity
2. you still have a broadband marker on your line from AOL

... although reading your post again and again it sounds like BT came to install a new line at your new property, as I assume it was not hooked up to BT already.... then you tried to start a thresh new broadband order, but couldn't... and what the engineer suggests sounds like aluminium cables have been used, instead of copper.... though could be exchange is full...

either way... you cannot force BT to do anything - you either have to wait until new cables are laid, and/or pay the money to get it done yourself....... or wait until there is capacity in your exchange

mhendo

mrJ wrote:

...you either have to wait until new cables are laid, and/or pay the money to get it done yourself....... or wait until there is capacity in your exchange...

Or use an LLU ISP - thats why I asked for the exchange to check if available (also so I could check port availability).

As they are asking for around £5000, I think its my original assumption - that it is aluminium cabling.

mrJ_5

doesn't LLU require copper wires as well though? if it does, that means no broadband at all i thought

mhendo

My "Or use an LLU ISP" comment was directed in reply to your comment "or wait until there is capacity in your exchange".

ie. If it isn't due to aluminium cabling, but due to no spare DSLAM ports, then looking at an LLU ISP is an option.

normanmark

mrJ wrote:

doesn't LLU require copper wires as well though? if it does, that means no broadband at all i thought

yup LLU requires copper wire

clark1982

zwobott wrote:

Hello

Got a small-big problem. About a year ago I moved and wanted also to take my phone number with me and broadband (AOL). Called BT, agreed all details, also was offered broadband from them, but had to reject, because already had one.

When an engineer from BT came, while installing the landline told me that I will not be able to have broadband due to too many broadband connections on their system in this area. Was really upset, not only was I offered BT earlier from them, but no one had informed me before! Several times I have spoken so far with BT, they cannot help me in any way, telling that if I would like to have broadband I can pay them 5000 pounds, then they will dig another big hole, put new cables and so on...


There is not any radio operator in the area ;(


Are there any other legal ways to force BT to do something in the case?


Thank you

Yes BT may have offered you Broadband, but once your order was placed, its subject to survey and avilability. BT retail like AOL buy the Broadband service from BT Wholesale, so regardless of which provider you choose, once the order was placed, BT wholesale would have carried out their survey, and the order would still have failed. You really need to be contacting your Isp AOL, they will then deal with BT wholesale on your behalf, BT retail are right in saying they can not help, as they are not your Isp. BT wholesale will only deal with your Isp. Theres nothing legal you can do, we don't have a right to have Broadband, like any technical service, it does have its limitations and restrictions. I suggest you contact AOL, who will then contact BT wholesale to find out the reason why you can not have Broadband, post the details here, and we can offer the correct advice.

steviet78

You could also have a TPON (a fibre optic cable). If you live on a newish housing estate say built about 10 years ago, or you are a long distance from your exchange then this could be it too. AOL should be able to tell you exactly what the problem is as they should get a rejection reason from BT Wholesale.