We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Avoid Phones2u Direct

Options
MrsMondragon
MrsMondragon Posts: 1,992 Forumite
I took out a contract with Phones2U Direct about six months ago. All along I found their Customer Service to be absolutely abysmal. The phone (if you can ever get through) is always manned by James. I called in to ask which bill to send for cashback they wouldnt tell me. When it finally came to my cashback I sent it in last Thursday by Recorded Delivery. When I called today to ask if it was received James said he didnt have that information. I said I needed to know because if their was anything wrong with my claim I had time to put it right. I have constantly found James to be as useful as a chocolate fireguard. At all costs avoid taking out a contract with Phones2U Direct....you will regret it.

Comments

  • michaels
    michaels Posts: 29,085 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I'm not sure it is worth saying never based purely on poor customer services - I have had much worse from osps but eventually had all by cashbacks and hopefully the same will be true of p2ud - my first claim is due within two weeks of the bill date of the first bill I get after 6 months connected - as made clear on their website.
    I think....
  • MrsMondragon
    MrsMondragon Posts: 1,992 Forumite
    I had a some trouble with OSPS as well, but at least they told me which bill to send in for cashback...and I got all my cashback from OSPS as well.
  • michaels
    michaels Posts: 29,085 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I agree with you I wouldn't necessarily recommend them but as long as I do ge tthe cash back I am not going to complain too loud - I was just trying to make the point that if you aren't willing to deal with companies with 'challenging' customer services then options for cashback seem to be a bit limited :-)

    ...on the other hand if they fail to pay up please let us all know as soon as possible so MSErs can all work together to put pressure on them.
    I think....
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.