Information Regarding Makoosh.com

mestew

Update on the situation

Girlfriend just recieved an email from them saying they have been having problems with there email account and that the item has been posted. I will wait and see how long it takes and update you all.

As a final point i think makoosh should update there contact details as a simple phone call could have sorted all this out

Bento_2

Yep hard to believe,but tucked neatly inside its own black mesh bag was a single silver earring,must have been placed in the bag by hand.How this mistake occurred is beyond me.
Phoned up the telephone number listed above and was answered by Louise who told me that John(operations director of the above posting) who saw to this sort of thing was "out to lunch" i suppose it was lunch time.Left my telephone number and am still waiting for the return call.
I have sent emails to this company that have gone unanswered.
I live closeby so they can expect a doorstep if they don't get a move on.
I'll let you know the result..1 earring..blinking heck!!:T

vikingaero

Bento,

You sent a PM to me in error. Your PM is intended for John the Makoosh guy. You need to resend it.

Viking

vikingaero

Bento,

If you were expecting a prompt response from John @ Makoosh, I would email them directly rather than PM on here. This is because the last time Makoosh were on here was:

Last Activity: 07-12-2009 10:56 AM

Bento_2

Operations director John(viking sorry about the pm, thanks for the notification)did indeed phone me back and said they would rectify the problem by sending out the second earring,which arrived by special delivery the next day, thanks John.
He said they were preferentially set up for email customer service,rather than by telephone.
All's well that ends well.
thanks again,

cjnolan

Makoosh.Com wrote: »

Hi Mestew,

My name is John and I'm the Operations Director at Makoosh.com. A brand monitoring system we have in place has alerted me to this post, and naturally it's only diligent that Makoosh responds and does everything we can to amend the situation for you mestew.

If you could supply the order number, I will have this looked into straight away.

It's very unusual that one of our team has not responded to a customer service query. The only explanation I could give is that we have recently switched over to a new system for policing spam and there have been teething problems.

The other matter to clear up would be the WHO.IS registrar information. Oxygen Online Marketing were originally the company who build the website, but they no longer exist.

I apologise for any inconvenience or distress caused, and as suggested above, will look into the matter personally straight away.

Best Regards
John

Hi John.
Please could you also check a delivery for me? I made an order on the 2nd December and as yet it doesn't appear to have left the stockroom yet although you swiflt debited my account by £60? I have emailed and had no reply. My order number is: 82511120205032. Many thanks.

texranger

cjnolan wrote: »

Hi John.
Please could you also check a delivery for me? I made an order on the 2nd December and as yet it doesn't appear to have left the stockroom yet although you swiflt debited my account by £60? I have emailed and had no reply. My order number is: 82511120205032. Many thanks.

you might have a long wait he was last on here

Last Activity: 17-12-2009 9:31 AM