ROTTEN customer services - Jessops,com

pmduk

Customer Service is so poor in this country because by and large we let them get away with it. So often it is easier to give up than to pursue companies through complaints procedures and courts.

spud1962

pauldono wrote: »

[FONT=&quot]I purchased a D40x with lenses approximately 2.5 years ago but have very recently encountered a problem with a sticking shutter mechanism. I have always looked after this with TLC so it wasn't because of mishandling.I appreciate that the two year guarantee has expired. However when purchasing a camera of this calibre you would expect under consumer legislation (sale of goods act 1979) that a reasonable period of life for this product is longer than just 2.5 years. Tried to engage with Jessops and NIKON but constantly being told that as out of warranty period I have no right to have this camera mended. When you pay so much for these sort of products you expect to get decent use. Should I pursue this with the support of trading standards? Ironically I was looking to trade in for an even more expensive model. Why are customer services so poor in this county (with notable exceptions of course - John Lewis etc.). [/FONT]

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.
What you need to do to prove your claim

If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something that was the result of normal wear and tear.

If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were fit for purpose – or 'as described' – when it sold them. It is also responsible for proving that the problem was caused by you (for example, because you had an accident with the item that damaged it). Beyond six months, it's up to you to prove that the problem was the retailer's.
So you may need to prove that the fault was not down to wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did. To do this you may need an expert's report, for example from an engineer or mechanic.

Good luck !

mhannington

I've tried a variety of variations and chiefexec@jessops.com is the only one that has not bounced back, so I'm hopeful it's that. None of these worked: 'Trevor.Moore@Jessops.com'; 'mooret@jessops.com'; 'ceo@jessops.com'; 'mooretrevor@jessops.com'; 'chiefexecutive@jessops.com'; 'chief.exec@jessops.com'; 'chief.executive@jessops.com' . . . I'll let you know if I get anywhere. It's our wedding photos they've messed up and I am seriously unhappy about it. Very seriously unhappy about it. We usually use Tesco who invariably are pretty good and much better on customer service, who actually address the issues in a personal way. Grrrrrrrrrrrrr. Don't get mad - email the CEO folks!