ROTTEN customer services - Jessops,com

Gers

Completely unhelpful, bordering on (but not quite) rude and totally not interested customer service. THEY made a mistake with an order and now keep on saying it was me.. promised me a call back from a supervisor today (4.20) and now closed.

Great products, when it works. Rotten staff ( in my experience as I'm sure there are great staff in the call centre, just I didn't get one!).

Gers

Another day and still no call back... just rotten customer service.:mad:

M635

It might because Jessops are in finacial trouble and very nearly in administration(or were earlier this year), I think some of of the highstreet stores are closing, so there might be a lack of moral in the call centres or lack of staff to handle the work load, just google jessops and administration,

young_victor_meldrew

Give them a call back, no matter how angry you are try to remain calm, polite and freindly to the person taking the call.

Explain the problem without using accusatory language, throw in something along the lines of "Its gone a bit wrong and I need some help to fix it"

The worst thing you can do is scream, shout and rant or try to come across as rude and intimidating, it wont get you anywhere.

Gers

young_victor_meldrew wrote: »

Give them a call back, no matter how angry you are try to remain calm, polite and freindly to the person taking the call.

Explain the problem without using accusatory language, throw in something along the lines of "Its gone a bit wrong and I need some help to fix it"

The worst thing you can do is scream, shout and rant or try to come across as rude and intimidating, it wont get you anywhere.

Oh, did all of that. Am well versed in how to complain in the appropriate manner, however they are insisting that I actually ordered a calendar that STARTS at December 2010 and then goes January - Nov 2010.

The supervisor did call me back, after I rang once more, and I'm now sending the goods back with a letter. Have also contacted the Visa card department of my bank for their advice which I'm also taking.

If a company is almost in adminstration then I'd expect a competent level of customer service so that those who choose to be customers aren't cheesed off at the earliest opportunity and forever!

Gers

STILL got this complaint rumbling on - next step is that the bank will do a recharge.

Can anyone find the email address of Trevor Moore (the CEO) or David Adams the Chair? I've tried but the Jessops website is surprisingly 'empty' of such information.

Thanks

deanos

I had a faulty digital photo frame delivered before xmas, rang them up and it was collected following day and refund a few days later.

I found the service excellent.

Gers

deanos wrote: »

I found the service excellent.

I didn't.

Bowling_4_Gold

Gers wrote: »

Can anyone find the email address of Trevor Moore (the CEO)?

Perhaps [EMAIL="Trevor.Moore@Jessops.com"]Trevor.Moore@Jessops.com[/EMAIL] ??

Seriously though, He is unlikely to even look at your email. If you were a CEO of a company faced with liquidation/administration, would you really reply to individual customer's complaints? Just go into a store and ask for their advice.

Gers

Bowling_4_Gold wrote: »

Perhaps [EMAIL="Trevor.Moore@Jessops.com"]Trevor.Moore@Jessops.com[/EMAIL] ??

Seriously though, He is unlikely to even look at your email. If you were a CEO of a company faced with liquidation/administration, would you really reply to individual customer's complaints? Just go into a store and ask for their advice.

Thanks. If I were a CEO of a failing company I'd be trying to make sure that customers were treated fairly.

Will give that address a go.

pauldono

[FONT=&quot]I purchased a D40x with lenses approximately 2.5 years ago but have very recently encountered a problem with a sticking shutter mechanism. I have always looked after this with TLC so it wasn't because of mishandling.I appreciate that the two year guarantee has expired. However when purchasing a camera of this calibre you would expect under consumer legislation (sale of goods act 1979) that a reasonable period of life for this product is longer than just 2.5 years. Tried to engage with Jessops and NIKON but constantly being told that as out of warranty period I have no right to have this camera mended. When you pay so much for these sort of products you expect to get decent use. Should I pursue this with the support of trading standards? Ironically I was looking to trade in for an even more expensive model. Why are customer services so poor in this county (with notable exceptions of course - John Lewis etc.).
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