O2 Broadband Line Activation

graham17_2

Hi,

I just received my welcome pack with router, etc. through the post today. But my text when I ordered it at the weekend said the line was due to be activated on friday in anticipation of my equipment arriving.

Any idea if it's possible to ask them to activate it earlier rather than me waiting a few days when I have everything I need?

Is it worth a call to the customer services?

Thanks,

Graham.

kwikbreaks

No.

Activating your line is a case of a BT OpenReach engineer connecting you up to the O2 kit and that will have been booked for the day you were given

spike7451

It's only three days! Are people in that much of a rush they cant wait three days.....?

kwikbreaks

I guess it depends on who they are moving away from

graham17_2

Haha, it's more getting internet in the first place. I don't have any at home as I've just moved in. Just got access at work for now, which will have to do :-)

Thanks for the replies,

Graham.

hiroko

this is probably a very stupid question, but humour me

they seem very insistent on you not plugging in the router before the activation date, is there actually any harm in just setting up the router before the activation date?

kwikbreaks

I can't see how it could cause a problem but it certainly can't if you leave the connection to the phone socket out and you can set up the wireless etc. ok without having that plugged in.

BTW you don't need any of the crud on the CD/DVD that comes with the router.

macman

It's probably to discourage peeps from setting it up days beforehand and then ringing before the activation date to say 'is it connected yet?'
Better system than Plusnet, who sent me out the router only on the day the line was activated.

spike7451

hiroko wrote: »

this is probably a very stupid question, but humour me

they seem very insistent on you not plugging in the router before the activation date, is there actually any harm in just setting up the router before the activation date?

Yes,
Remembering back to when I worked for Sky BBand,the are certain test's done on the line by the ISP's that can't be done with the router connected.