Economy 7 meter help!

hells_2

gemstars wrote: »

That's just silly. You may know what you have and don't have but we don't so how can you expect people to help you figure out....

I don't see the point of posting about something I don't have, that's all.
So I posted that we have certain appliances, like in every home. If I had a tumble dryer, immersion heater or electric heaters, I would have said. I don't know why people ask silly questions back, either!!!

macman

Quite a lot of people have come back after these type of questions to say that they have now found the immersion heater that they didn't even know they had, and that it has been on 24/7 for years!
How are we supposed to know if you come into the 'well informed' category or otherwise? If you want free advice you have to expect some more questions, some of which may not be 100% relevant from your point of view.

hells_2

macman wrote: »

Quite a lot of people have come back after these type of questions to say that they have now found the immersion heater that they didn't even know they had, and that it has been on 24/7 for years!

Understandable, but honestly, I possess the relevant modicum of intelligence to understand what appliances i have in the house and what not. We don't have an immersion heater, because we have a combi boiler; hence hot water all the time from that.

Anyway.... let's get back to the original question.... Economy 7 meter clock is out by 3.5 hours. I've been seriously overcharged by my previous supplier on an Economy 7 rate (and billed for same) when I am not even on that tariff. Presuming they come back with some kind of fob off, I need to be in the position to argue with them that their billing is a) wrong and b) the clock is wrong anyway so they've billed for the wrong rate, for the wrong hours of the day.

P.S.
(I don't have the following:
Immersion Heater
Storage Heaters
Electric Heaters
Tumble Dryer
Porsche
Cuddly Toy
Fondue Set) :rolleyes::p

hells_2

macman wrote: »

How are we supposed to know if you come into the 'well informed' category or otherwise? If you want free advice you have to expect some more questions, some of which may not be 100% relevant from your point of view.

I shall post my IQ test scores as soon as I have done them, into my signature, in order to inform all MSE'ers in future of my level of intelligence. :cool::rolleyes::snow_laug

spiro

hells wrote: »

Presuming they come back with some kind of fob off, I need to be in the position to argue with them that their billing is a) wrong and b) the clock is wrong anyway so they've billed for the wrong rate, for the wrong hours of the day.

The bill can only be wrong if they have used incorrect readings or you are not on the tariff you asked them to put you on, the latter may be difficult to prove if you don't have it in writting. The hours for E7 vary so even if the clock is incorrect, and a lot are, you will be metered and billed based on what the clock is set to. Again, if you haven't reported this previously then dont expect them do compensate you for this, however this can work in your favour if you get the cheap rate when you are using more electricity.

hells_2

Thanks Spiro, I hadn't even noticed until yesterday the clock was out. I hadn't noticed there was a clock anyway, as it is several clicks further on than the meter readings. In fact, I think the date is wrong as well...hmmmm...

And the readings they purport to be correct (for current levels of usage) are in fact wrong.
It's the original readings I really must find to prove them wrong as well.
And in any case I will base my entire argument on the fact that at no time did I ask for an E7 tariff.

notbritishgas

hells wrote: »

I love this site sometimes but I wish people would read posts and their content....:rolleyes:

Firefox: I did not say I had a tumble dryer, so no, why would I be using it.... as I don't have one. All the washing in our house is done at 30 deg and the dishwasher is on 3 times a week and not on top whack.

Macman: I mentioned we have GCH, so no, we don't have an immersion heater or electric heaters!

Just to reiterate... I specifically asked Southern NOT to charge us for Economy 7 but yes, they have. They are charging 2 different rates. Upon checking the meter on Monday, the readings (which yes, I add together) are 96 more, in total, than on Sunday. So maybe we're paying for the whole street!!!

Gemstars: I don't need you to assess my bill, but thank you. The post was for the purpose of asking about the Economy 7 meter, and not the tariff and whether I can argue that I am being charged incorrectly.

Dogshome and EON rep Helena: Yes, you are both quite right. The house has been converted back from 2 flats to a single dwelling when GCH was installed (earlier this year before we moved in). The Econ 7 meter has stayed put. It's an EON Meter and when I spoke to the nice people at EON they understood this straight away and we are NOT being charged an Econ 7 rate under EON. This billing system shouldn't be a problem (I hope) (We are on the Winter Gas dual fuel tariff now)


smjxm09: The day rate on Econ 7 is 14.5p and the night rate is 4.5p!!!

"If you are really being charged day rates well into the night then that is to your advantage as you will then have been charged the cheaper night rate well into the morning when you are using more electricity."

How is that so? If the meter clock is 3.5 hours slow, then we are surely being charged day rate at 7pm when we are home and using more electricity at that time of day, not in the morning. That's my issue.

We are going to experiment by looking at the meter whilst everything is switched off and see what occurs.

I have emailed Southern in any case to ask them to reassess and re-bill us. I am also looking for the meter readings from the day we moved in, but if I can't find them, I am a bit stuffed I think! It'll be my word against theirs.

Let's put it this way: the 'reading' that Southern gave us from June on the bill were 53 (day) and 23 (night). I don't believe that's accurate.

The readings NOW are something like 2323 and 6253 (approx). I have a feeling the first readings are wrong, they have to be.

On E7 at 7pm it is always day rate. The night rate times, which vary slightly from region to region normally start sometime between 11pm and 1am and obviously last for 7 hours. As a previous poster has said the clock being slow could work to your advantage, giving you more cheap rate in the morning.

spiro

hells wrote: »

Thanks Spiro, I hadn't even noticed until yesterday the clock was out. I hadn't noticed there was a clock anyway, as it is several clicks further on than the meter readings. In fact, I think the date is wrong as well...hmmmm...

And the readings they purport to be correct (for current levels of usage) are in fact wrong.
It's the original readings I really must find to prove them wrong as well.
And in any case I will base my entire argument on the fact that at no time did I ask for an E7 tariff.

To turn your arguement around, did you ever tell them you didn't want to be on an E7 tariff.

smjxm09

Hells people are trying to help you yet you come back with an attitude that sucks. I bet you are a real joy to know. Think I will now abandon this thread. :mad:

Fire_Fox

Hells you are being incredibly rude to people that are trying to help you for free! You did NOT say in your first post that you are currently being charged for E7, you said you had specifically asked for to be on the tariff. You may know you do not have a tumble dryer or immersion but we are not psychic - you did however mention your lighting which made me think you don't know which are the high power appliances. Perhaps you are not as thorough as you would like to think ...