Are accessories classed as part of the phone?

flyer

I bought an iphone 2 months ago and the headphones have broken already. I took it back to CPW yesterday for a replacement to be told accessories are not covered by the warranty and, in fact, the iphone headphones are crap!

I'm not sure this is right. Surely they should be covered.

[Deleted User]

Broken how? No visible damage? If they broke without any cause then they'll be covered as part of your standard consumer rights - you don't need to invoke your warranty

If you sat on them.. go buy some new ones - they're rubbish anyway. I don't get why people accept those substandard pieces of tosh in their ears.

Got me some Shure E110s headphones.. so much better quality than those bits of white plastic

flyer

I haven't broken them; one ear works the other doesn't! I'll get some better ones but I still want them replacing on principal!

Jon_01

Have you tried any others ?
Is it the phones that have broken or the socket on the iPhone ?

flyer

Definitely the phones, I've tried them on another phone and other phones work with my phone.

lufcgirl

Call Apple, they'll send you new headphones for free. They also send a jiffy bag to return the broken headphones in.

The only thing they do also do is place a hold on a credit/debit card of £19 (it was last year when I worked there, may have gone up since) to cover the cost of the headphones should you not return the broken ones.