please help with buymobilephones.net cashback voucher

garba

hi
i lost my buymobilephones.net cash back vouchers when i was moving out and when i called them to request a new one, they just do not give a them about it.

can anyone please tell me what i should do in order to have new one?

or can anyone please send me a copy of the cash back voucher so i can use it please.

thanks a lot


[EMAIL="garba_mohamadou@hotmail.com"][/EMAIL]

Happydaze

When I bought a phone from them I did not need a voucher to claim the cashback - it was automatically credited to my account after 90 days. The voucher was only for the free gift.

OneADay

The cashback vouchers they supply are individual specific - i..e have name and details of customer on them plus some serial numbers which no doubt are unique.

If you lose them - not sure what you can do but its not possible to get copies from other people.

garba

Happydaze wrote: »

When I bought a phone from them I did not need a voucher to claim the cashback - it was automatically credited to my account after 90 days. The voucher was only for the free gift.

i guest is because you had the automatic cash back. if you still have your vouchers can you check if you can sent it to me so that i can use it? thanks a lots

garba

OneADay wrote: »

The cashback vouchers they supply are individual specific - i..e have name and details of customer on them plus some serial numbers which no doubt are unique.

If you lose them - not sure what you can do but its not possible to get copies from other people.

sorry but i are you sure that they are unique? cos i think mine had my details on a seperate welcome paper. if you can double check it and let me know
thanks a lots

OneADay

The vouchers are unique due to 16 digit serial numbers and not to mention name/address and order number all on one piece of paper.

Your best bet is to ask them again and offer to pay upto £10 as an admin cost.

They won't budge of course. Next phone trading standards http://www.consumerdirect.gov.uk/

and Ofcom http://www.ofcom.org.uk/

They will advice on what action you can take. Buymobilephones.net are hindering you from making a claim - and I have not looked at the t&c fully, but I would doubt if they have a clause saying they cant replace the vouchers.

If it were a case you made an invalid claim, they could deny you but by not providing a copy of vouchers they stopping you from making a claim in first place. Any other organisation like phones4u would send out a copy form if you lost a form.

garba

OneADay wrote: »

The vouchers are unique due to 16 digit serial numbers and not to mention name/address and order number all on one piece of paper.

Your best bet is to ask them again and offer to pay upto £10 as an admin cost.

They won't budge of course. Next phone trading standards

They will advice on what action you can take. Buymobilephones.net are hindering you from making a claim - and I have not looked at the t&c fully, but I would doubt if they have a clause saying they cant replace the vouchers.

If it were a case you made an invalid claim, they could deny you but by not providing a copy of vouchers they stopping you from making a claim in first place. Any other organisation like phones4u would send out a copy form if you lost a form.

thanks for your help.
i read their terms and cond. and it does state that the vouchers canot be replaced after 14 days.
i just sent them a complaint if they do nothing i will then write to ofcom
i guest is all what i can do. i hate those guys they are the worste. i missed e2save.

OneADay

Think you should go to trading standards (on phone) rather than ofcom who will take their time to reply (they wont do much else). Its unfair trading practice even if they have some wording in their t&c, does not mean its right.

garba

OneADay wrote: »

Think you should go to trading standards (on phone) rather than ofcom who will take their time to reply (they wont do much else). Its unfair trading practice even if they have some wording in their t&c, does not mean its right.

just to let you know. i send them a complaint and the answer was still there is nothing they can do about it even if i wanted to pay the admin fee. i insisted so hard on my problem that they finally accepted to charge me almost £30. they also said that because i insisted and proved them that other company send the vouchers if you loose them, they will change their term and cond. and include an admin fee if someone looses its vouchers.
the trading standards couldn't do anything for me.
thanks a lot for your advise anyway.
cheers :money:

Luke1982

I cant even get my order for filled with this company every mobile I try is out of stock for two weeks

garba

Luke1982 wrote: »

I cant even get my order for filled with this company every mobile I try is out of stock for two weeks

to be honest do not buy from these guys unless you have run out of choices.
try others like e2save,...