Returns to shop? 29 November 2009 at 8:23PM edited 30 November -1 at 1:00AM in Marriage, Relationships & Families 11 replies 1.5K views

alm721

Sorry if this is in the wrong place. Please feel free to move. Just wanted advice, suspect I may not the answer but just thought I'd ask. Hubby took daughter shopping last sat for a party dress for this weekend. She found a dress she liked he paid for it she brought it home, took the tags off and put it in her wardrobe.
This weekend goes to put on dress and realises its the wrong size (aparently she tried 2 and has presumably picked up the wrong one). I say don''t worry we'll take it back to the shop. Ask hubby for recipt he says she had it. Ask her for receipt she says dad told her to tidy room so it went in bin which has since been taken by bin men.
I know there is a moral to this story but is there any chance of the shop excahnging it without the reciept and without tags? Don't want a refund just a swop for a bigger size, is it worth a try?
Thanks

tandraig

yes its worth a try - If the dress obviously unworn, and the shop can identify it as brand they sell. eg george
as you dont want refund just a larger size - they may well let you exchange it. they dont HAVE to but i find most chains or supermarkets will let you do this.
the only prob may be if its from a smaller shop - they may insist on reciept or at least the tags - but i would try anyway.

alm721

its from BHS tammy girl and the dress is quite distinct and is one of the christmas party dress range so I think its not been in the shop long so hopefullu that will help. Thanks

tandraig

just explain that OH was the one shopping and lost the tags and reciept!! I usually find BHS reasonable about exchanges even if i havent got reciept and tags eg gift items.

kindofagilr

Yes I think you will be fine

Next take returns without tags (I know you said BHS)

Freebie_Hunter_2

They'll give you an exchange or credit note without tags and receipt. Because it is a recent garment I should imagine there won't be a problem, but just to prepare you they aren't obliged to do this and the returns T&Cs usually state that it must be resaleable (ie, with tags). They may also argue that it 'could have been' worn.
Our BHS here can be very difficult, so it's just to pre-warn you in case all BHS staff are trained to be as stubborn as mules!!

smartpicture

Did he pay by credit card? If so, it's worth printing off your online statement to take with you, I've returned things on that basis before.

alm721

Thank-you all seems like its definatly worth a try which is good as I was sure the answer would be no chance. Unfortunatly he didn't use his credit card (which is typical as just about every other time he would have done).
Will try and return it tomorrow.
Thanks again

alm721

:TJust to update I took it back and explained and not only did they let me exchange it for something else (the next size up was too big on the top) they even looked back at the cost on the day I bought it and creditied me what I paid for it which I really wasn't expected as it had dropped in price quite a lot since I bought it. So well done BHS :T very satisfied customer here!

tara747

Wow, that is impressive!!!!!

LJM

wow very impressive that was good of them