Cancelling Virgin.net

rog678

After 6 weeks trying to get broadband with Virgin.net I finally gave up and cancelled my order in writing. They blamed the connection problem on BT.

I am now connected with NTL. However, I wrote to cancel my Virgin.net dial up service, and received a reply saying they do not accept written notices of cancellation for Data Protection reasons. Apparently I have to call (again!!) to cancel.

Do I not have a legal right to cancel services in writing?

Roger.

Browntoa

I always thought Virgin used NTL , they own them !!!

someones been telling you porkies !!

mhendo

Browntoa wrote:

I always thought Virgin used NTL , they own them !!!

someones been telling you porkies !!

Yes Virgin.net are part of NTL, but I think you'll find Virgin.net supply their service via BTw IPstream - not NTL's service.

rog678 wrote:

...Do I not have a legal right to cancel services in writing?

In this case, no - have a read of clause G of the Virgin.net T&C's.

Browntoa

http://networks.silicon.com/broadband/0,39024661,39124562,00.htm

NTL has upped its stake in Virgin.net to become sole owner of the ISP.
NTL had previously owned 49 per cent of the ISP and has now nabbed the remaining 49 per cent from Virgin Media as well as snapping up other assorted interests from Virgin.net's management old and new. No price was disclosed for the deal, which is subject to approval from the Irish authorities.
Virgin.net was originally created in 1996 as a joint venture between the two companies and now numbers nearly 600,000 customers, while NTL has one million broadband customers.
Virgin.net will continue to operate under the same name and be run by the same management.
Rumours first surfaced in 2001 that NTL was to become the sole owner of Virgin.net, when Branson’s ISP hired Lehman Brothers to find a buyer for it.

think the earler customers used BT, thought their new ones used NTL's....may be wrong ?

mhendo

Browntoa wrote:

http://networks.silicon.com/broadband/0,39024661,39124562,00.htm

NTL has upped its stake in Virgin.net to become sole owner of the ISP.
NTL had previously owned 49 per cent of the ISP and has now nabbed the remaining 49 per cent from Virgin Media as well as snapping up other assorted interests from Virgin.net's management old and new. No price was disclosed for the deal, which is subject to approval from the Irish authorities.
Virgin.net was originally created in 1996 as a joint venture between the two companies and now numbers nearly 600,000 customers, while NTL has one million broadband customers.
Virgin.net will continue to operate under the same name and be run by the same management.
Rumours first surfaced in 2001 that NTL was to become the sole owner of Virgin.net, when Branson’s ISP hired Lehman Brothers to find a buyer for it.

think the earler customers used BT, thought their new ones used NTL's....may be wrong ?

They still have to use BTw IPstream as the wholesaler - NTL haven't installed POTS ADSL equipment in exchanges to allow for national (or even localised) LLU. This is just the same as NTL's old "NTL Freedom" ADSL package which was offered to those outside a cable area - yes its NTL providing a retail service to the end-user, but the wholesaler was BTw using the IPstream product set.


Oh, Virgin.net did used to use BTw DataStream too.