VANQUIS BANK - not a helpful bunch!]

andrew_hadley

ddav4 wrote: »

I have had a Vanquis credit card for 6 months now and am aware of their high interest and other negatives. But, what gets me is that when you need particular advice on say a matter of security, a credit card fraud/scam, Vanquis Bank seem disinterested! There is literally no one to speak to in this particular area, with no special telephone number to ring for advice or to voice one's concern which incidentally afects all of us legit internet users.

In my case I have now sent out letters with documentary evidence to Vanquis Security Dept., the address of which was only given after I had to press for this information as I needed Vanquis to urgently stop the unauthorised debits that are being applied to my Visa card by a scam company, totalling £101 to-date.

I feel absolutely out on a limb here with Vanquis Bank, with no support or advice from them. I had to request a block on my credit card and then again request to close that visa card and for them to re-issue me with a new card number.

Again all this I had to request myself so I am becoming really concerned now when I think Vanquis might not even bother to put a stop to this rogue company stealing money from my credit card, I cannot afford! Vanquis have no separate number for their Security Dept. for information or to see they got my documents safely, I just have to sit tight and wait and for Vanquis' reply!! It's all so depressing.

I'm still not certain that if a credit card is cancelled, can the scammer still apply monthly debits to that card? When asking Vanquis about that, two of the telephone staff gave contradictory answers. One was, they were not certain and the other Vanquis could not!!


If anyone here has had a similar experience with Vanquis Bank and security issues with their card, I would be pleased to hear your views.
With thanks!

Hi yes i have recently had difficulties with my vanquis credit card account.
in july i made a payment of £250 to my account, three weeks later it was still not showing on my account summary and i was constantly being chased by them for payment. Eventually after much pushing I got to speak to a supervisor and was told to send proof of the money leaving my bank account and they would get it sorted.
I sent this by recorded delivery and had my statement retuned in five days, two weeks later no response other than pestering phone calls to bring my account up to date. By now my next payment was over due but I refused to pay because they had not discovered where the missing payment had gone yet.
I continued to phone and after having to explain each time why I was not paying my account was told that it was being investigated.
Surely as soon as they had proof of the payment leaving my account they should have reimbursed me, where it had gone was their problem not mine!
Two weeks ago after about the twentieth call I finally had some joy, they had discovered that my payment had been credited to another account HOW ?
They immediately credited my account but not a sign of an apology and yes you guessed it they now want me to make a payment.
I am going to do it at a paypoint so that I have a receipt.

carlislelass

doelani wrote: »

I also find them helpful, I used my vanquis card yesterday twice within a few minutes online and their fraud department rang me immediatly to confirm it was me using the card, when they got no reply on mobile they rang house phone.

same happened to me, never had any problems[so far]

Hax

andrew_hadley wrote: »

Two weeks ago after about the twentieth call I finally had some joy, they had discovered that my payment had been credited to another account HOW ?

How did you make your payment? I've made monthly payments to Vanquis every month - some by debit card, others by bank transfer, for the last three years - never had a single one go missing. Perhaps you mistyped the account number?

EDIT: As for security issues, I find Vanquis quite good - pro-active to say the least. However, they're not a card to use to pay for ebay purchases as each one goes through individually and Vanquis seem to refuse payments if more than about 5 or 6 are made on the same day! Irritating - but not hugely problematic

CaBu

TanThin ripped me off BIG TIME! I put in a complaint with the BBB of Northern Nevada and they are looking into these Scam artists. I also did not get charged another month by TanThin after submitting my complaint btw... after they scammed two payments of $89.90 out of me before I caught it.

Please, submit a complaint and lets bring these crooks down for good.

Here is my complaint submitted to the BBB:

The TanThin offer is extremely misleading and is a misrepresentation as there is absolutely no indication when you supply your details, name/address and your Visa details to pay postage fee of $3.95, for this free offer that you are unknowingly committing yourself to monthly unauthorized debits of $89.90. Since I received my free product I have had two unauthorized amounts debited to my Visa card.

I'm also unable to cancel my Membership with TanThin as their telephone numbers 1-877-758-8831 and 1-888-553-1092 are no longer in service.

TanThin's two emails received confirmed just the receipt of order and delivery and have no facility for replying and there is no TanThin email address provided on their website to write to cancel my membership. This is a total rip-off company and needs to be shut down.

RE:
hi, thank you for providing <real information> about CPP's which I was not aware of.

I would like to ask you another question if that's OK and that is if I ask Vanquis to FREEZE my new card to be issued shortly [as well as my old card a at £300 - my credit limit] would that have the effect of preventing further CPP debits being applied to my Vanquis card or is that a no no!?

I have sent letters to this lousy company in the US to their two US addresses which will take around a week to arrive and there is nothing to stop Tan Thin from pretending they did not receive my letters in view of their dire selling tactics.

I am going to phone them at their US number [that will cost me a bit!] just to tell Tan Thin to cancel my membership number but I'm not sure what to expect here!

If you can clarify my CPP question above, that would be helpful and much appreciated.[/QUOTE]

KingElvis

Dear me, a "magical" quack diet, weight loss cream and Vanquis in the same thread, those two products fit each other like a silk slipper and a virgin's foot.