Lycamobile to drop Orange for o2

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http://www.mobilenewscwp.co.uk/News/321988/lycamobile_takes_o2_and_orange.html

tony077844

PLEASE DONOT EVER USE LYCAMOBILE they are the biggest con merchants I have had the displeasure to be with and there customer services department based in India is a total disgrace. They dont understand English at all.

1. I ported into them back in October 09 from O2 and had days without a number as there cs team had cancelled my port by mistake on the day of the port.....Long story but had to get Orange involved to speak to them on how to resolve the problem....

2. READ THE TERMS AND CONDITIONS CLOSELY and there is no such thing as FREE CALLS and TEXTS with them.

3. Lycamobile on ORANGE charges a connection fee of 15p per CALL even to other Lycamobile customers. So the so called FREE call costs 15p and after a set period think around 15 mins then charges at standard rate.

4. Lycamobile on ORANGE does NOT give free texts to other networks just to other Lycamobile numbers. Conditions apply.

AT CHRISTMAS LYCAMOBILE SENT AN EMAIL AND MESSAGE TO ALL ABOUT LYCAMOBILE PLUS SIM CARDS TO UPGRADE....DONT DO THIS AT ALL

1. Lycamobile PLUS is on O2.......Lycamobile cant transfer any numbers or port and numbers into Lycamobile on O2 at all and you have to use a 074 number REGARDLESS if you are with another operator or Lycamobile Orange. Also you cant port out these new 074 numbers.

2. FREE TEXTS TO ANYONE IN WORLD PROMOTION.......Read the small print not the case as you have to TOP UP EACH WEEK TO GET.

3. FREE LYCAMOBILE PLUS CALLS TO LYCAMOBILE PLUS CALLS...No connection fee HOWEVER you MUST TOP UP EACH WEEK......

4. STANDARD RATES.......watch your account closely with these sharks as they charge you the wrong rates.

THE CUSTOMER SERVICE TEAM IN INDIA IS A SHAME THEY CUT YOU OFF AND DO NOT TAKE YOUR CALLS SERIOUS........THEY TALK TO YOU LIKE CR*P AND DO NOT GIVE A SH*T.

I asked for my PAC Code of them and they wouldnt give it to me at first as they where saying "Whats the problem" etc and when I explained why they wouldnt listen and cut you off.

Eventually after speaking to O2 I called a company called LYCATEL in London who owns Lycamobile and after OFCOM was involved they eventually gave me my PAC code.......For what reason they didnt give me I dont know.......You have to fight to get your PAC code off them.

If you have issues with Lycamobile DO NOT CALL 322 on your mobile waste of time. Call LycaTel on 020 75366450 and DEMAND you speak to an English speaking person about your problems.

Hurray I leave them next week thank god.