New boiler issues

dlk

Just wondered ifanyone in the industry had any advice?

Had a new boiler fitted in January this year. The heaing stopped working in July but water still working. The guy who fitted it in the first place came out and fixed it charging £75 call out fee. It has now broken down with neither the water or heat working.

I'm wondering whether to simply get a different gas engneer out and paying him to fix it. Does anyone know what standard practice is when something that was fitted (with a 5yr boiler guarantee) keeps breaking and whether the original engineer should be fixing his own work without charging? Or ifthere's anything I can do to get his work rectified cheaply?

vaio

Tricky one, might be a boiler fault or might be an installation fault, either way the guy who fitted it should be fixing for free (unless boiler was connected to an existing system and the existing system is causing the problem)

What did he say the problem was?

ormus

most boilers have a 1 or 2 yr waranty. a few have a 5 yr one.
installation is usually only a 1 yr warranty.
its sometimes hard to know which is the problem, and the maker/plumber will tend to blame each other.

vaio

But, assuming the plumber supplied the boiler, it doesn’t matter from the OPs point of view, it’s down to the plumber to fix it

C_Mababejive

Surely if the boiler is still under guarantee,all you need to do is deal direct with the boiler manufacturers themselves and they may decide to send their man out to investigate. At least he will have some clue about whats wrong with it !

What make/model??

kaya

if it is installed correctly then it is nothing to do with the installer/plumber, the warranty lies with the manufacturer or there appointed agent, if it was installed incorrectly then it is up to the plumber to sort it out

rachbc

Ours just went wrong under warranty - fixed totally free by the manufacturer no quibbles at all. Though we bought the boiler ourselves so don't know if that makes a difference, the problem was a faulty PCB so clearly a manufacturing error not an installation one.

vaio

kaya wrote: »

if it is installed correctly then it is nothing to do with the installer/plumber, the warranty lies with the manufacturer or there appointed agent, if it was installed incorrectly then it is up to the plumber to sort it out

nope, if the plumber supplied the boiler and fitted it then faults this early are down to him to sort out.

The boiler guarantee is in addition to your statutory rights under Sale of Goods and a new boiler installation that fails after 6 months (or even 18 months) certainly doesn’t pass the satisfactory quality requirement.

C_Mababejive

No no..we need to differentiate between the appliance itself and the actual installtion of the boiler. If the appliance has malfunctioned due to a failure not associated with poor quality install then it is the boiler manufs who should deal under gtee.

If however the boiler has failed as a result of poor or defective installation, i.e poor water quality due to failure to system cleanse and/or use of corrosive fluxes,then its the installer who carries the can.

EliteHeat

No manufacturer would be happy to find an RGI had given their boiler an unauthorised spannering whilst under warranty.

There is a poster here who a little while ago announced that any boiler fault, within the first six years of ownership, must be fixed by the installer FOC under the SOGA. He is wrong..

C_Mababejive

Yes..the unauthorized thrutching would be frowned upon. I have also seen boiler co reps do water quality testing on system water to check water quality. Tsk tsk..there are plenty of ruff GSR installers out there who do not appreciate the finer points of the craft.