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PC World Extended Warranty and Theft
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But if the OP was only given what was shown above, which only talks about five years, then that is his contract?
I would suggest seeing if you can get a free 30 min with a solictor.
Mark
so when you go into a corner shop, buy goods dont get a receipt their is no contract?
what i mean is you are implying that contracts are merely what the customer is given
which is wrong
when you enter into the contract you agree to be bound by the terms, if the terms state a year then its a year end of. if every retailer gave all terms of the contract in full for every sale we would have no rain forest left. at some point the op would ave had the terms available to them to read if they wished to and they didnt which i admittedly wouldnt do either
i can sympathise ...... really but contracts are contracts. that document is certificate to the plan only, not the contract in its entirety
and no i dont work for DSGi
i despise them
i dont shop there, i discourage others from going in thereBack by no demand whatsoever.0 -
4743hudsonj wrote: »so when you go into a corner shop, buy goods dont get a receipt their is no contract?
what i mean is you are implying that contracts are merely what the customer is given
which is wrong
when you enter into the contract you agree to be bound by the terms, if the terms state a year then its a year end of. if every retailer gave all terms of the contract in full for every sale we would have no rain forest left. at some point the op would ave had the terms available to them to read if they wished to and they didnt which i admittedly wouldnt do either
i can sympathise ...... really but contracts are contracts. that document is certificate to the plan only, not the contract in its entirety
and no i dont work for DSGi
i despise them
i dont shop there, i discourage others from going in there
OK, I'll respect your point.
Let's say I was shown the full terms or explained orally at the time of purchase that the theft cover is valid for a year only (of which I have no memories whatsoever) how on earth are they going to prove that?
In general you are correct that there is a verbal agreement as well, but does it apply in my case? I think not. Neither I, nor them can prove anything being said/explained verbally almost 5 years ago and that's why both parties rely on written statements.
When I talked with them over the phone the lady insisted I send them what I have. It seems to me they don't have any documents at all, related to my purchase.
My certificate clearly states 5 years term + it mentions theft.0 -
As what you bought was a standardised product and not personalised in anyway, their proof will be a copy of the terms and conditions.
Unfortunately, it will be up to you to prove that you were either:
a)sold a policy personalised for you, or
b)missold the policy
Both of the above will be very hard to prove.0 -
4743hudsonj wrote: »when you enter into the contract you agree to be bound by the terms, if the terms state a year then its a year end of.
Furthermore his contract is with DSG alone, not DSG and this other insurance company - they simply underwrite the insurance whereas DSG are the ones who provide and administer it.0 -
ANother problem will be that they will only pay out the current market value of the unit. So assuming you do manage to get them to pay out, it would be a very small amount.
If we take it that laptops normally last 3-4 years, and a laptop for £800 5 years ago, was not a high amount, i would estimate a payout of £50-100.0 -
That's just the point though, isn't it. The Terms of the service agreement that the OP has agreed to make no mention of theft cover only being valid for a year! It does state, however, that the service agreement, and we must assume everything contained within it unless explicitly excluded, is valid for 5 years.
Furthermore his contract is with DSG alone, not DSG and this other insurance company - they simply underwrite the insurance whereas DSG are the ones who provide and administer it.
i believe i was quite clear in saying that document is not the T&C's for the agreement so your point is irrelevant
as to the OP i really can see where your coming from but you are the one perusing them, therefore your responsibility to provide proof and you cant, they can with their terms.
just like on the internet
or installing software
theres usually a long list and an i agree tickbox or a box with a link to terms and conditions next to it
just because you dont read them and theyre not on the invoice or dispatch note doesnt mean they dont exist and theyre not there.
on your contract it would have said somewhere near the bottom where you signed(i presume some sort of signature was required) by signing i agree to all terms and conditions yada yada yada
and it is that sentence and signature that ruins any claim you hope to have
by all means fight it but the sane majority of us with a devil advocates role here can see you wont win
even if it got to them doing it out of good will, youd get next to no money after spending loads on letters etc, not to mention time and other factors
id give it up
dont buy from currys dixons or pc world again and live the next few months with a new updated pc rather than no new pc and lots of stress for very little benifit
some wars aren't worth fightingBack by no demand whatsoever.0 -
ANother problem will be that they will only pay out the current market value of the unit. So assuming you do manage to get them to pay out, it would be a very small amount.
If we take it that laptops normally last 3-4 years, and a laptop for £800 5 years ago, was not a high amount, i would estimate a payout of £50-100.
i wouldn't even say its worth that
considering my rents bought a pc for £1200 6 years ago that i could now go down to the computer shop down the road and ask to rummage through their write off's for parts and build a better pc
(believe me ive done it)Back by no demand whatsoever.0
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