PC World Extended Warranty and Theft

CYPER

Anihilator wrote: »

OP its your word against theres and unless you find written proof that it is covered and what you have isnt that then you are wasting your time.

So I can't supply written proof it isn't for 5 years.
They can't supply written proof it is for 1 years.

Then why am I the loser and PC Word the winner?

Also - the agreement states 5 years term. The database printout states theft included alongside all the other benefits. Isn't it logical to assume all of them are for 5 years?

neilmcl

I'd get back on to them then.

However I will say this, as I'm sure a lot of readers are thinking on the same lines. If PC World did offer 5 years theft cover within these service agreements I'd imagine they would probably have a lot of customers claiming that their laptops/PCs were "stolen" just as their 5 year warranties were due to end. No accusation intended but you can see how it looks.

Anihilator

I think you will find their terms are the proof it was for one years.

Also the agreement does not state its five years theft. It states the breakdown is five years then refers to a seperate insurer and seperate complaints etc. Imo this quite clearly shows the terms are seperate and unless you can prove what your claiming you dont have a leg to stand on.

4743hudsonj

Anihilator wrote: »

I think you will find their terms are the proof it was for one years.

Also the agreement does not state its five years theft. It states the breakdown is five years then refers to a seperate insurer and seperate complaints etc. Imo this quite clearly shows the terms are seperate and unless you can prove what your claiming you dont have a leg to stand on.

i agree, the op just refuses to read the terms correctly

CYPER

neilmcl wrote: »

I'd get back on to them then.

However I will say this, as I'm sure a lot of readers are thinking on the same lines. If PC World did offer 5 years theft cover within these service agreements I'd imagine they would probably have a lot of customers claiming that their laptops/PCs were "stolen" just as their 5 year warranties were due to end. No accusation intended but you can see how it looks.

You have a point there, but in order to claim on a warranty you need a reference number from the police and I don't believe it's very clever to lie to the police.

Anihilator wrote: »

I think you will find their terms are the proof it was for one years.

Also the agreement does not state its five years theft. It states the breakdown is five years then refers to a seperate insurer and seperate complaints etc. Imo this quite clearly shows the terms are seperate and unless you can prove what your claiming you dont have a leg to stand on.

I don't want to pointlessly argue with you guys, I'm just trying to establish the facts. And not just the facts, but how the law decides on matters like these.
Your point is that I have direct legal ties with that 3rd party company, correct?
Why, if the agreement is between PC World and me?

4743hudsonj wrote: »

i agree, the op just refuses to read the terms correctly

And what is your interpretation of the terms?

I'll probably have to seek legal advice. Any lawyers here?

mikey72

DSG arranged the insurance, as it states, so it's not seperate to DSG. Allanz Cornhill are the underwriters. Get some real legal advice, don't let them get away without a fight. You may not get anywhere but far too many people on here are too fast to roll over.

4743hudsonj

CYPER wrote: »

And what is your interpretation of the terms?

I'll probably have to seek legal advice. Any lawyers here?

that when you formed your contract you agreed to be bound by both DSGi's terms and the terms of the third party which in law is binding

this seems to boil down to "i didnt read contract, come back to bite me, can i do anything" ................. no.

as said i agree with anihilator

CYPER

4743hudsonj wrote: »

that when you formed your contract you agreed to be bound by both DSGi's terms and the terms of the third party which in law is binding

this seems to boil down to "i didnt read contract, come back to bite me, can i do anything" ................. no.

as said i agree with anihilator

You do work for DSG, don't you?

isplumm

4743hudsonj wrote: »

that when you formed your contract you agreed to be bound by both DSGi's terms and the terms of the third party which in law is binding

this seems to boil down to "i didnt read contract, come back to bite me, can i do anything" ................. no.

as said i agree with anihilator

But if the OP was only given what was shown above, which only talks about five years, then that is his contract?

I would suggest seeing if you can get a free 30 min with a solictor.

Mark

CYPER

isplumm wrote: »

But if the OP was only given what was shown above, which only talks about five years, then that is his contract?

I would suggest seeing if you can get a free 30 min with a solictor.

Mark

I have a membership with the Which Magazine. They have some sort of a legal service for members.

Btw, I was expecting mixed opinions here. It's always like that, isn't it? :rolleyes: