Spam sms texts from Aviva, how to remove

Cheesedoodles

Yesterday I went online to avivas site to get a building insurance quote.
I made it very clear and ticked all boxes that I did not want any marketing stuff from them...

Just now I received a text message from them telling me about their Health Insurance offer!!!

This made me really angry!! I tried to reply with "STOP" to but they didn't leave a reply number, it simply says "From Aviva" so I can't reply to it!

What can I do to stop these messages, something tells me I will get more.

This is really bad practice from Aviva and is a royal pain in the backside!

DarkConvict

Contact Aviva, aviva.info@aviva.com

Complain that you did not agree to marketing material and want your number removed with immediate affect, if they refuse complain to the ICO - http://www.ico.gov.uk/complaints.aspx

[Deleted User]

Cheesedoodles

I am trying to find out what is going on, and how this happened. I'll get back to you asap.

Becca

[Deleted User]

Hi Cheesedoodles again

I've just spoken to my colleagues in healthcare marketing, she said that the data for this text message didn't come from your quote yesterday, but from over the summer, another transaction.

There is a freephone number you can call to be removed for the future it is 0800 424242 and they will just need to take a few details.

I hope this is ok, if you need anything further please feel free to email me - rebecca.sibley@aviva.co.uk

Thanks
Becca

Cheesedoodles

Hi Becca,

First of all. Many thanks for taking time to answer. It's good to know that representatives of various companies are keeping a look out for customer concerns on MSE and other webstires.

I can't remember having done any quotes with Aviva before, so I can then only assume that my number has been passed on from a third party at some point in time. Although I always ensure I tick the right boxes (or not tick) when they as about marketing I am fully aware that not all companies comply. Or it could be that I at one point overlooked some small print.

It was perhaps just a coincidence that I asked for a buildings insurance quote and then subsequently got a marketing text the next day. The last thing I want is to receive daily texts from companies advertising their products. Personally, I'm not sure how effective these texts are. I would think they deter people more than encourage them to buy the products.

I've already sent a email to Aviva so I'll wait to see what they reply with, if I haven't heard anything I'll phone the number I gave you.

Thanks again.

[Deleted User]

Cheesedoodles

No problem at all, that is what I'm here for.

All the best
Becca

Quentin

beccus wrote: »

No problem at all, that is what I'm here for.

You break the site rules by spamming your company's website in your sig:

beccus wrote:

Check out our website at xxxxx