TalkTalk Warning – it’s like going back to dial up!

boristbear

Just thought I should warn anyone thinking of switching to TalkTalk not to. I so wish I had not changed. Their broadband really feels to me like a dial up connection, the speed is OK (although not what I was getting before) but it just goes down so frequently it is beyond a joke.

I was with Tiscali for phone and broadband with exactly the same phone line, wireless network, phone number, everything. Switched to TalkTalk for everything and the broadband has gone to !!!!. I’ve had it over two weeks and there is no other possibility. I wasn’t expecting anything to change as I thought they were the same company but I can assure you it has.

I know I have 30 days trial for the broadband and am hoping that applies to the phone line as well (let me know if anyone knows) – I will be looking into it next week as I just want out of the contract as it might be cheap but with service this bad it is not value for money.

TEDDYRUKSPIN

Complain to the ISPA. Are you on the talktalk LLU exchange? Check samknows.

kwikbreaks

boristbear wrote: »

I know I have 30 days trial for the broadband and am hoping that applies to the phone line as well (let me know if anyone knows)

I imagine it must be for the whole package. If not then you will be well and truly shafted as they do full LLU taking over your line as well so you would not be able to keep the phone and use a different ISP.

The other problem is that BT may wish to charge for you to go back to them (hopefully not) but there will almost certainly be a delay getting up and running again with another ISP as they will want you to have a BT line before allowing you to sign up.

Your best hope is that you are suffering teething problems and TT will sort it out - quite a few people have said TT are quite good now.

deanos

Ive been with TT for a few months and its great, you might need your profile changing i had mine changed

I suggest you sign uo to there forums and put your complaint there, its alot better than the phone support>

http://www.talktalkmembers.com

silkyuk9

talktalk were great years ago, i wasnwith them and only swapped to another isp for a cheaper service. now they have bought out Tiscali maybe thats something to do with it. im with tiscali and during the day my broadband is great, but after 4pm i cant do anything i like. i cant stream any channels and even youtube is very slow to view.

We in the UK have a bad broadband service, or maybe its the area you are in.

boristbear

silkyuk9 wrote: »

We in the UK have a bad broadband service, or maybe its the area you are in.

It's nothing to do with my area or anything my end. I am comparing to the service I received on the same phone line up until TalkTalk took it over.

silkyuk9

boristbear wrote: »

It's nothing to do with my area or anything my end. I am comparing to the service I received on the same phone line up until TalkTalk took it over.

sorry when i said area you are in i wasnt referring to you to be honest, i was saying it in general.

Paul_Varjak

I switched to Talk Talk about 20 months ago. There were some teething problems - mainly due to lack of speed and frequent disconnections but these were quickly resolved.

For me, at least, Talk Talk broadband service has been wonderful ever since; consistent speeds, faster and more reliable than any other provider. I am on an LLU exchange.

mrochester

My dads TalkTalk connection yoyos between 5 and 8mb, and in practice, general browsing is far slower than my 3.5mb O2 connection at home. I rate it very poorly, and I often give up using it out of frustration due to the slowness in comparison to what I'm used to.

TalkTalk

Hi Boristbear,

Is it possible for you to post in the connection and stability section on the TalkTalk forums (https://www.talktalkmembers.com/forums) that way we can take a look at your line stats etc to see what is causing the problems for you.

Cheers
Em x

boristbear

Just an update for anyone finding this thread and wanting information about TalkTalk.

The talktalk rep who replied here and all the others on the forums are good guys. They take a while to reply – I know that isn’t their fault – but are helpful and friendly. My problems with the broadband is ongoing and I am working with them to resolve it. It has got slightly better the past 4 days with nothing changing my end. I’m quiet hopeful it will be sorted and I will continue to work with them via the forums until I get a decent broadband service.

However, I have had another problem with talktalk today. I have already sent my complaint to offcom but am posting here to warn others as I am genuinely shocked by this treatment and think it should be publicised to shame talktalk into better practice. When I signed up I gave my full and correct bank details for payment by direct debit. On 16/11/09 I received my first bill dated 12/11/09, this clearly states the funds will be taken by direct debit on or after 26/11/09. I thought nothing of it and assumed they had collected the funds. Last night my wife was up all night with my 18 month old daughter who was very ill and in need of the doctor. At 8:30am she picked up the phone and was unable to make a call to the doctors as TalkTalk had placed a restriction on my line and cut of my broadband. I have now (after several attempts and much phone queuing) spoken to them (the finance department) who would only lift the restriction when I paid the bill (only £22) by card. They did not apologise and gave the impression that they thought it was somehow my fault. I would have been more than happy to pay by card if they had asked but they did not – they have my address, phone number, mobile number and email address but they didn’t make any contact asking me to pay by another means. It seems they just have not got around to sorting out the direct debit so they cut me off without warning. If you think this is acceptable then they are cheap but if you expect a little common decency from a company then steer clear. It’s completely true about needing the phone for the doctors this morning but even if it wasn’t I would have still complained to Offcom as this is, in my opinion, not acceptable behaviour for any company.