My daughter needs help, infested computer

Leopard

Up a certain well-known creek, bereft of a paddle (and daddy), by the sound of it.



(Windows :rolleyes: . Why didn't he give her a Mac? :wall: )

victoriak

hi im oyster mans daughter, ive just done the malwarebytes scan and it has come up clean now do i need to do anything else or is my computer all clean now?? thank you for all your help.





Malwarebytes' Anti-Malware 1.41
Database version: 3215
Windows 6.0.6002 Service Pack 2
22/11/2009 20:18:00
mbam-log-2009-11-22 (20-18-00).txt
Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 233385
Time elapsed: 47 minute(s), 15 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0

aliEnRIK

I highly doubt its clean

Please run COMBOFIX

Follow the simple instructions it gives
Post the COMPLETE log it creates here (Split into sections if need be)

If it comes up with a RENAMING error then RIGHT click the exe file and RENAME and call it QWERTY (Making the complete file name 'QWERTY.exe') Or SAVE as 'QWERTY' on download

victoriak

i tried doing that, it downloads and stuff but nothing happens after. what shall i do??

aliEnRIK

Turn off your anti virus then run it

victoriak

i done that and it came up with this

incompatible os. combofix only works for workstations with windows 2000 and xp .

what do i do now sorry i really do not no about computers.

aliEnRIK

Download and run the FREE version of DR WEB
http://www.freedrweb.com/download+cureit/gr/
Turn OFF your anti virus
It will auto QUICK scan
After that set to scan the WHOLE computer and press the 'play' icon

***DO NOT UPGRADE TO FULL VERSION***

seikothrill

Oysterman & VictoriaK - my recommendations in view of your transcripts:

1. Ditch computer
2. Purchase new computer - loads of 0% finance deals around at present
3. Stop playing games online or Xbox live

The reason for number 3 is that I was hit by a virus by one of my play buddies and it destroyed my computer. I was told by an IT guru that it is these online games that open up your computer to viruses.

Despite my recommendations AlienRik is doing a fantastic job and if his recoomendations work I will be upset I didn't appeal for help before I went to shop for assistance

kate-the-mate

i used kapersky and it resolved everything for me, it is a worring time when it does happen. best of luck