firstchoice/thomsom forgot to tell us about construction going on

deano72_2

went on our hols for a wek of chilling/relaxing ect
anyway got woke up by the builders banging away at 6am every morning all day long..they was building another hotel about 30m aways also building the wall next to the swiming pool so couldnt relax by the pool either.....also they forgot to pick us up for our return flight & almost mised our flight but only made due embarasingly pushing our way to front of all the ques in the airport....
so where do we stand..i dont like sound like im mr componsation,but dont like them taking the pi$$

Incapuppy

What did the Rep say when you complained about this whilst you were there?

deano72_2

i didnt bother to get hold of rep,probly a big mistake but did not want to waste my holiday trying to get hold of a rep & arranging meetings ect

Incapuppy

What sort of compensation are you expecting?

TBH, the fact that you didn't complain in resort would say to me that you weren't *that* bothered.

Did you take any photos or videos to support your claim?

Nearly missing your flight is, of course, another issue. What time were they supposed to pick you up and at what point did you chase them up? What time were you eventually collected and how much time did that give you at the airport to get your flight?

Write a letter to the Tour Operator outlining exactly the problems that you have had and stating what kind of compensation you are seeking; I think, in the first instance that they have to respond to you within a given time - possibly 28 days although I am not sure.

deano72_2

we complained to the manager & atleast tried to move to a room to back of hotel,but he said the hotel was full (didnt look that busy to me)
im not one usualy to complain but after them forgetting to pick us up aswell that was the final straw..
we did take pics/videos
we was due to get picked up at 13.55, got reception to fone them 2x 14.25 & 15.00 both times they said it was on its way..a bus did turn up at 15.15 (but not our bus,same company but different flight)which the rep wasnt to keen to let us on but with bit of debate we got on..now getting picked up for at 15.15 for a 17.20 flight (with transfere time aprox 35mins)dont sound to much of a rush,but if you have ever been to sharm airport you will see why you need to get there atleast over 2 1/2 hrs before... after runing round the airport & basically pushing/que jumping will got to the departure gate as the flight was boarding...
im not sure how much comensation but the holiday was £780 for 2 b&b 3* hotel

KonkyWonky

To be honest I would be surprised if they offered you anything. You never complained to the rep at the time to give them an opportunity to move your room or even move you to another hotel.

They can only fix it if you give them the chance......

deano72_2

KonkyWonky wrote: »

To be honest I would be surprised if they offered you anything. You never complained to the rep at the time to give them an opportunity to move your room or even move you to another hotel.

They can only fix it if you give them the chance......

fair enough,,but should they really be taking bookings when theres a construction site in the back yard of the hotel

KonkyWonky

deano72 wrote: »

fair enough,,but should they really be taking bookings when theres a construction site in the back yard of the hotel

Yes, I would think it is pretty unreasonable to expect a hotel to shut its doors because someone decided to build next door to them. Why should they lose out on income over something they have no control over?

I agree that you should have been told of the construction work, but your actions (or lack of) have not helped bolster your case.

Incapuppy

Out of interest, which hotel is this?

stephb34

How did you make your booking phone, internet or shop and if it was a thomsons/first choice holiday did you book with them or another agent ie coop or thomas cook etc

deano72_2

it was bay view hotel in sharm

booked on firstchoice website

is it common for hotels still to take bookings with out warning you that theres construction going on...
i agree,i dont exspect the hotel to shut there doors,but would you of still booked it if you knew there was building works going on!..i wouldnt of minded if there was genral repairs being under taken,but when theres disc cutters/lorries/hamering all day thats just taking the pee...
appart from a major hotel being built there was major works going with the wall around the pool area which did belong to the hotel..