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Returning PAYG to Dial a Phone?
jemclajess
Posts: 382 Forumite
in Mobiles
Hi,
I hope someone can help.
My 12 year old daughter has asked for a LG GW520 phone for christmas and as I suspect it will not get alot of use at first I looked for the cheapest option and was really pleased to find it for £99.99 from Dial a Phone on PAYG. She really wanted a blue one and the photo on the web is what looks like the blue version and no mention of the colour in the description at all!! I should have researched it though as I didn't realise until today when it turned up 3 days later than I arranged delivery for, that Orange only do it in silver/black. I had to purchase a £10 top up and it says in my despatch note that this will be credited to the phone very soon. I have not broken the seal to check it but I am thinking that I would like to send it back which will mean I will have to pay the Special Delivery charge (my own fault so I am expecting this) to return it to them within 7 days. When I looked at the reviews for Dial a Phone they were not too good but I took a chance so it is worrying me sending it back. Has anyone else had any experience of returning phones to them?
Many thanks in advance.
I hope someone can help.
My 12 year old daughter has asked for a LG GW520 phone for christmas and as I suspect it will not get alot of use at first I looked for the cheapest option and was really pleased to find it for £99.99 from Dial a Phone on PAYG. She really wanted a blue one and the photo on the web is what looks like the blue version and no mention of the colour in the description at all!! I should have researched it though as I didn't realise until today when it turned up 3 days later than I arranged delivery for, that Orange only do it in silver/black. I had to purchase a £10 top up and it says in my despatch note that this will be credited to the phone very soon. I have not broken the seal to check it but I am thinking that I would like to send it back which will mean I will have to pay the Special Delivery charge (my own fault so I am expecting this) to return it to them within 7 days. When I looked at the reviews for Dial a Phone they were not too good but I took a chance so it is worrying me sending it back. Has anyone else had any experience of returning phones to them?
Many thanks in advance.
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