Mobile phones going wrong and claiming back monthly payment

Ian1983

Guys_Dad wrote: »

Ian - please get a short summary of the sale of goods act and be sure you know your rights. Take it with you next time to the vendor and they have to prove you have damaged the phone before they can charge you, not the other way round. And also the Nokia Repair centres are not owned by Nokia, I am almost 100% sure. Remember, the contract is always with who sold you the item - any item - not the manufacturer.

Get back to the mobile company and demand your £10 back.

So I should take the summary when I visit the Nokia Repair Centre? And I should demand the money back from them or the company that I have the contract with.

Unless I make take a long day trip to a physical store, I won't be able to do this with the mobile phones direct company as I ordered it over their website page.

The annoying thing about the Nokia Repair centre is that they have charged me for sending it back twice now (£20), but as has been shown above, Nokia pay for faulty items under warrenty to be sent back to them.


edit- the sale of good act is quite a interesting document isn't it