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cancellation fee with 3
Natalie_Murray
Posts: 1 Newbie
in Mobiles
I cancelled my contract with 3 on the 07/11/09, and was told the cancellation fee would be £183.36.
Yesterday I received a bill and this states the cancellation fee is £211.97. I have spoke to 3 this morning, and after much dispute they have said I have to pay the £211.97. They said it was explained to me that the retrieval and use of my pak code could mean the amount could vary.
This was explained on the day I cancelled the contract, but when I questioned it I was assured this amount would be lower that the £183.36- definitely not any more than this. I explained this and he just said the fee of £211.97 has to be paid.
Has anyone had any problems like this and is there anything I can do to avoid paying the amount of £211.97.
Yesterday I received a bill and this states the cancellation fee is £211.97. I have spoke to 3 this morning, and after much dispute they have said I have to pay the £211.97. They said it was explained to me that the retrieval and use of my pak code could mean the amount could vary.
This was explained on the day I cancelled the contract, but when I questioned it I was assured this amount would be lower that the £183.36- definitely not any more than this. I explained this and he just said the fee of £211.97 has to be paid.
Has anyone had any problems like this and is there anything I can do to avoid paying the amount of £211.97.
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