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Anyone had problems with cashback from The Link?

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andrew_b6k
andrew_b6k Posts: 183 Forumite
I ordered a Nokia 6630 on 3 Cashback deal from the Link late last year, and sent off my 3rd bill eariler this year to claim the first £50... I phoned them a month ago (about 40 days after I sent it), they told me that I had not sent my 'receipt', and a letter was in the post to me to send back . I am almost 100% confident that I did, as I remember printing it off from the link website and putting it in with my cashback form + bill.

I never received a letter from them, so I called them 2 weeks ago and spoke to somebody there, who told me that their systems were down and that she'd email me back about it when they were back up, but I never got an email from her.

Everytime you phone them, it's about a half hour hold. This is slightly worrying me as I have just received my 8th bill, and to claim the next cashback installment I need to send the 6th & 8th bill...

Obviously it could be a genuine mixup in communications, but it seems to me that they are deliberately making it difficult to claim cashback in order to avoid the payment, hoping that I will forget about it (which is fair enough, I almost did). If anyone else who took out this offer is having problems could you please post here, so that I know if it's just me or if others are having similar issues. Likewise, if you've received your first £50 with no problem, please post.

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